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About the Role

As a Business Process Consultant, you will be a trusted advisor helping customers achieve their goals and surpass their expectations by developing process-driven solutions that drive measurable results. You will gain a deep understanding of customer needs, leverage expertise in aligning processes to technology, and design, develop, and deploy custom solutions. You will analyze current business processes, identify inefficiencies, recommend changes, and develop strategic visions for new business processes. You will also manage sales processes to maintain strong customer relations and ensure stakeholder alignment.

Responsibilities

Analyze current business processes, identifying bottlenecks and inefficiencies.
Recommend process changes, new technologies, or organizational changes to drive efficiency and reduce costs.
Develop large-scale strategic visions for business processes.
Ensure new business processes align with strategic visions.
Manage sales processes beyond day-to-day procurement.
Maintain strong customer relations.
Ensure stakeholder alignment with recommended solutions.
Collaborate with customers, project managers, and technical teams to ensure solution quality.
Work with customers to solve complex transformation puzzles through technology.

Requirements

15 years of experience leading large transformational changes.
Change management certifications: Prosci, ACMP, Kotter etc.
Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams.
Organizational Change Management (OCM).
Operational Readiness & Workforce Transformation.
Executive Stakeholder Engagement.
Large-Scale Transformation Leadership.
Communication & Engagement Strategy.
Public Sector Transformation.
Training & Enablement Strategy.
Risk Mitigation & Adoption Planning.
PMO / Program Integration.
Vendor & Partner Coordination.
Stakeholder Impact Analysis Across Operations and Public Services.
Business Process & End-User Impact Identification.
Must be able to travel to the client site twice a month.

Skills

Data Analysis & Executive Insights Development
Tableau Dash boarding & Data Visualization
Executive-Level PowerPoint Storytelling & Presentation Development
Agentic AI Strategy & Adoption Enablement
Strategic Thinking & Transformation Leadership
Ability to Navigate Ambiguity & Drive Outcomes
Adaptive Prioritization in Fast-Paced Environments
Executive Communications & Stakeholder Engagement
AI-Enabled Operational Transformation
Cross-Functional Collaboration & Influence

Location

California (San Francisco Bay Area)
California (All Other)
Colorado
Massachusetts
New York City
Washington
Washington DC

Work Type

Full-time

Experience Level

15 years of experience leading large transformational changes

Salary/Compensations

U.S. compensation range: $143,640 to $273,000
California (San Francisco Bay Area): $172,440 to $327,600
California (All Other): $158,040 to $300,360
Colorado: $143,640 to $273,000
Massachusetts: $143,640 to $300,360
New York City: $172,440 to $327,600
Washington: $158,040 to $300,360
Washington DC: $158,040 to $300,360

Benefits

Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Kyndryl’s discretionary annual bonus program
Comprehensive benefits package

About the Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
At Kyndryl, we achieve progress the world depends on, with purpose.
We are part of a culture designed with purpose. One that is restless, empathetic and devoted.
We are committed to sustainable progress for our customers and supporting the communities where we work and live.
Join us, and together, we can advance the vital systems that power human progress.

Equal Opportunity

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That’s the Kyndryl Way.