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About the Role

Kyndryl is seeking a Legal Operations Manager (Commercial) to lead the transformation of contract templates into a structured, system-enabled contracting model within Icertis CLM, while driving broader optimization of the commercial contracting function. This is a strategic, hands-on role responsible for designing and governing how contract templates and clause libraries are structured, generated, and managed within Icertis, in partnership with Offerings, Go-To-Market (GTM), CLM, and CIO teams to ensure alignment with business models, risk tolerance, and scalability. In this role you will be responsible for program leadership and process optimization across the contracting lifecycle, including enhancing legal intake and workflow management (Checkbox), enabling system integrations, and evaluating and driving adoption of AI-enabled tools to improve contract review, drafting, and negotiation efficiency. Additionally, you will play a critical role in advancing Kyndryl’s shift to structured, automated contracting and enabling scalable, system-supported execution.

Responsibilities

Lead the transformation of legacy Word-based contract templates into structured clause libraries within Icertis
Design, standardize, and govern clause libraries, fallback language, and template structures to support automated contract generation
Collaborate with CLM and CIO teams to configure and enable document generation within Icertis
Partner with Offering Managers to develop and maintain offering-aligned contract templates
Work with the CLM team to define and govern metadata standards and taxonomies to enable reporting, compliance, and automation
Act as the Legal Department’s focal point for the design, implementation, and continuous optimization of Kyndryl’s contracting framework
Enhance the legal intake and workflow management system (Checkbox) for commercial requests
Drive integration between Checkbox, Icertis, and upstream GTM/sales systems
Use data insights, metrics, and user feedback to continuously improve workflow efficiency and user experience
Lead initiatives to improve contract negotiation efficiency, consistency, and cycle time
Evaluate and support adoption of AI-enabled contract review and redlining tools
Monitor adoption, compliance, and performance of contracting frameworks and tools
Partner across Legal, GTM, Finance, and Operations to drive alignment on commercial execution strategies
Create and maintain centralized knowledge resources to support Legal and business users

Requirements

4+ years of experience in legal operations, contract operations, legal technology, or technical program management, working in-house or with a law firm.
2+ years of experience with CLM platforms (Icertis strongly preferred)
Strong understanding of contract structures, clause libraries, and risk allocation frameworks
Experience translating legal concepts into scalable processes, templates, or systems
Demonstrated ability to work cross-functionally in a global, matrixed environment

Skills

Strategic thinker with the ability to operate at both conceptual and execution levels
Highly collaborative, with strong influencing skills across business and technical teams
Detail-oriented, with a focus on precision, governance, and scalability
Comfortable navigating ambiguity and driving organizational change
Strong communication skills, including the ability to simplify complex concepts
Experience designing or implementing CLM transformations or contracting programs
Familiarity with enterprise technology services, outsourcing, or managed services contracting
Understanding of data models, metadata design, or system configuration concepts (no coding required)
Strong analytical mindset with comfort using contract data to drive decision-making
Experience partnering with Offering, GTM, or commercial organizations

Location

Work Type

Full-time

Experience Level

4+ years

Salary/Compensations

$115,080 to $218,520

Benefits

Medical and dental coverage
Disability
Retirement benefits
Paid leave and paid time off
Discretionary annual bonus program

About the Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
Every position at Kyndryl is an opportunity to be part of something bigger.
We’re committed to your growth and development—because when you succeed, we succeed.
In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide.
Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges.
At Kyndryl, your future is yours to shape.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
At Kyndryl, we achieve progress the world depends on, with purpose.
Beginning with the purpose that matters to you.
Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted.
Where we are committed to sustainable progress for our customers and supporting the communities where we work and live.
All of you is what we want. And what we need.
Join us, and together, we can advance the vital systems that power human progress.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That’s the Kyndryl Way.