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About the Role

Get exposed to Swift’s technical solutions and increasingly deliver and implement such solutions and related consulting to our customers. Deliver technical and operational training on Swift’s products and solutions to our customers. Increasingly partake in projects of varying complexities, ensuring effectiveness in meeting customer's needs and delivering expected outcomes. Manage project risks and escalate issues when appropriate. Assist customers in their technical readiness or solution onboarding, solving potential issues they face. Ensure Care services deliveries for assigned customers, considering Swift’s operational roadmap and customer’s initiatives. Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures.

Responsibilities

Deliver and implement technical solutions and related consulting to customers.
Deliver technical and operational training on Swift’s products and solutions.
Partake in projects of varying complexities, ensuring effectiveness and customer satisfaction.
Manage project risks (security, resources, budget, quality) and escalate issues.
Assist customers in technical readiness or solution onboarding and solve potential issues.
Ensure Care services deliveries for assigned customers.
Participate in Continuous Improvement initiatives.
Update knowledge management databases and document problem management procedures.

Requirements

Bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience.
5-10 years relevant experience in technical support and/or operations, preferably in banking and payments businesses.
Fluent in English; any other language spoken across Asia Pacific is a plus.
Interest or prior experience in technical and system implementation or support and operations, preferably in banking and payments businesses.
Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions.
Proven ability to contribute in a diverse, multi-cultural, multi-country team environment.
Ability to work independently.
Ability to contribute to a team environment and deliver under pressure.
High attention to details, strong analytical and problem-solving skills.
Technical skillsets on operating systems, servers, and networking.
Occasional travel may be required (up to 10-20% of the time).
Occasional weekends and after business hours work can be expected on a need-to-basis.

Skills

Windows Server
AIX
Linux
TCP/IP networking technologies (routers, VPN, firewalls)
Public Cloud infrastructures (Amazon Web Service, Microsoft Azure, Google Cloud)
Perl
Java
XML
Bash
JIRA
Integration middleware
Common messaging technologies
Modern integration techniques and technologies
Service Oriented Architectures
Application server
Web services

Location

Belgium

Work Type

Full-time

Experience Level

5-10 years

Education Level

Bachelor's degree or above in Computer Science or IT related fields, or equivalent experience

About the Company

World’s leading provider of secure financial messaging services.
Supports the global economy.
Unique organization established to find a better way for the global financial community to move value.
Strives to be better and constantly evolving.
Presence in 200+ countries and legal territories serving over 12,000 banks and financial institutions.
Transforms cross-border payments, making them faster and more transparent.
Driving the long-term future of the financial ecosystem.
Collaborative, friendly, open, and inclusive environment.

Equal Opportunity

Committed to an inclusive and accessible recruitment process.
If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.
All requests are confidential and will not affect your candidacy.
Encourages application even if you do not meet every single qualification.
Dedicated to building a workplace where people can bring their full selves and ideas to the team.