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About the Role

The Fundraising Operations Specialist plays a key role in enabling efficient, consistent, and scalable fundraising operations. This role is responsible for delivering reliable, compliant, and high-quality services that support fundraising, donor experience, and revenue, focusing on improving processes, resolving operational issues, and providing day-to-day support to regional field teams and internal partners. This role also coordinates and supports end-to-end Ontario lottery operations.

Responsibilities

Identify, develop, implement and improve processes related to fundraising and lottery operations
Provide operational support to the jump team and the regional relationship specialists
Lead the development, implementation, and evaluation of the regional field team’s role in processes related to prizing, promotions and ordering program material
Develop and deliver field communications regarding operational components
Work with the Senior Manager, Constituent Operations and Customer Service to ensure trending donor & participant issues related to Community programs are known and resolved
Identify and resolve trending issues related to the transfer of donor data and revenue from the regional field teams to the Gift Processing team
Leverage AI tools to improve efficiency and accuracy in fundraising operations
Identify training needs, develop and implement the training related to field operations
Provide input into other field training needs and deliver training to the field team if needed
Respond to inquiries from the regional field teams
Maintain a strong understanding of all Community program fundraising websites and OneCRM
Identify and communicate trending issues to appropriate teams and weigh in on business decisions
Support the program forecasts (print & prize materials) process
Support the Supply Chain Management team in the distribution of program resources
Support the Senior Manager, Constituent Operations and Customer Service in the execution of lottery operations
Execute Jump fundraising program fulfillment by placing and tracking prize and incentive orders
Develop and maintain processes and practices related to the regional field teams
Support the regional relationship specialists, jump and/or Operations teams with special projects or during peak times
Review program materials and participate in website testing
Review, code and deliver central invoicing
Ongoing management of the national Volunteer Engagement inbox and inquiry flow
Help define and implement operations processes related to Volunteer Engagement
Support the operational delivery of national volunteer initiatives
Collaborate and support the relationships between the regional relationship specialists, Constituent Operations and Customer Service team, Community Programs & Engagement and other Shared Services
Represent the regional relationship specialists and jump teams in key conversations and projects

Requirements

Candidates must live in the GTA
2-3 years’ similar work experience required (developing processes, project coordination, customer service, working with Excel and databases)
Experience working with volunteers would be an asset

Skills

Excellent customer service skills
Strong written and verbal communication skills
Organized, with excellent problem-solving skills and issues resolution experience
Ability to work in a fast-paced environment, adjusting quickly to changing priorities, timelines, and stakeholder needs
Demonstrated project coordination skills
Able to work independently and as part of a team
Exhibits resilience and composure, maintaining a positive and solutions-oriented mindset
Excellent accuracy and attention to detail
Ability to communicate processes and procedures effectively in an instructional manner
Ability to support the planning and execution of volunteer-driven initiatives
Website content management and online reporting experience
Demonstrated ability to maintain accurate and up-to-date records within CRM systems
Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams)
Curiosity and adaptability in adopting new technologies (e.g., AI)

Location

GTA
Hybrid

Work Type

12-month contract
Hybrid

Experience Level

2-3 years similar work experience

Education Level

University degree or college diploma in Business or a related field

Salary/Compensations

$65,000 to $80,000

Benefits

Paid wellness days
Personal days
Health, medical, dental and vision benefits
Flexible hybrid working arrangements
Reimbursement for mobile phones and home office set up

About the Company

At Heart & Stroke our mission is to promote health, save lives and enhance recovery.
We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.
We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives.
We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees.
Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

Equal Opportunity

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.