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About the Role

AirAsia X is seeking a dynamic Station Manager for Tokyo Haneda Airport (HND). This role ensures effective management of station operations, focusing on on-time departures, baggage handling, and travel document compliance while maintaining high safety, security, and service standards.

Responsibilities

• Ensure optimum payload, safe, efficient, and on-time departure of flights.
• Oversee passenger, baggage, and cargo handling processes according to company procedures.
• Coordinate and monitor Ground Handler performance to meet service standards.
• Ensure full compliance with Company's Accounting procedures at the station.
• Maintain close rapport with governmental and regulatory authorities.
• Supervise and monitor Ground Handlers in flight handling.
• Provide managerial and administrative support to station personnel.
• Handle and be accountable for monetary transactions at the station.
• Interface with agencies regarding station performance and profitability.
• Recommend and implement improvements for optimal station performance and cost reduction.
• Submit Daily Station Reports and compulsory monthly reports to Headquarters.
• Make operational and cost-related decisions within the scope of authority.
• Strive for zero defects in ground handling for passengers, baggage, cargo, and in-flight services.
• Coordinate with Ground Handlers and Airport CIQ authorities for on-time performance.
• Represent the company in meetings related to airport development and operations.
• Attend official functions on behalf of the company.
• Maintain liaison with various government agencies (CIQ, Police, CAA, Security).
• Undertake other tasks directed by Head Office regarding operations and administration.
• Verify invoices for station operations and administration before submitting to Finance.
• Handle guest complaints by coordinating with Ground Handlers for prompt actions.
• Exercise cost control on all station expenditures to ensure they are within budget.
• Ensure station management and administration comply with regulatory requirements for safety, security, crisis, and emergency.
• Prepare and compile reports, statistics, and budgets for the station as required by Head Office.
• Accountable for the revision and updating of station manuals.
• Ensure all audit aspects are in accordance with requirements.
• Make decisions on low-risk events related to aircraft operations safety and/or security.
• Consult HOD for any medium-risk events.
• Ensure ground handling operations comply with applicable regulations and AAX Standards.

Requirements

• A combination of university diploma/degree or above, in any discipline, and/or extensive experience in airport operations environment.
• At least three years of team leader experience in airline Guest Services and operations, preferably as Duty Executive.
• Excellent interpersonal communication and influencing skills.
• Experienced in cultivating relationships with airport authorities and regulatory bodies.
• Experienced in managing a diverse workforce across different shifts/rosters.
• Proficient in Government regulations (customs, immigration, and related matters).
• Proficient in Company policy and Standard Operation Procedures.
• Proficient in Dangerous goods acceptance and handling.
• Proficient in Aircraft loading.
• Proficient in Flight security procedures.
• Proficient in Safety incident/hazard reporting and other key ground operations matters.

Skills

• Management
• Leadership
• KPI management
• Deliverable management
• Customer understanding
• Teamwork
• Communication
• Influencing
• Relationship cultivation
• Workforce management
• Government regulations
• Company policy
• Standard Operation Procedures
• Dangerous goods acceptance and handling
• Aircraft loading
• Flight security procedures
• Safety incident/hazard reporting
• Ground operations
• Administrative support
• Monetary transaction handling
• Cost control
• Reporting
• Budgeting
• Manual revision and updating
• Decision making
• Crisis management
• Emergency management

Location

• Tokyo International Airport (HND)

Work Type

• Full Time

Experience Level

• Team leader experience (at least 3 years)
• Management experience

Education Level

• University diploma/degree or above

About the Company

• Asia’s leading airline established with the dream of making flying possible for everyone.
• Established in 2001, AirAsia has broken travel norms globally and become the world’s best.
• Driven by the Dare to Dream spirit, it is the region’s largest low-cost carrier, serving 24 countries and over 130 destinations.
• Embraces new technology to become a digital airline, with services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI, and Xcite Inflight Entertainment.
• Belief: 'Now Everyone Can Fly'.