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About the Role

Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. Responsibilities include guest check-in, customer service, guest confirmation, gift distribution, reporting, cost control, and administrative duties.

Responsibilities

• Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
• Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
• Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
• Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
• Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
• Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
• Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
• Manage vouchers' count and inventories.
• Managing inventories and ordering and invoices of items in Gallery.
• Closing of manifest in OTM.
• In charge of line order.
• Completing reports required for sales operations.
• Perform other duties as requested.
• Provide translation services.
• Occasionally dealing with customer enquiries, vendors, partners, or other relevant contacts.
• Support M&S management on projects and ad hoc tasks.

Requirements

• Bachelor's degree holder preferred and/or minimum of two (2) years of related experience (e.g. Assistant, Administration).
• Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies.
• Experience working in multinational companies and using English in business occasion.
• Ability to manage multiple priorities and be a self-starter.
• Be flexible work schedule depends on business needs (e.g. visitor visit).

Skills

• Proficiency in communicating, reading and writing in Japanese and English.
• Proficiency in the use of IT skills (e.g. Outlook, Teams, Excel, PowerPoint, and Word).
• Excellent time management, organizing skills and attention to details.

Location

• Sales Gallery

Work Type

• Full-time

Experience Level

• Minimum of two (2) years of related experience

Education Level

• Bachelor's degree

About the Company

• Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.
• Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives.
• Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves.
• Great vacations are the embodiment of a life, fulfilled.
• While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
• Join us on our journey. FOR A LIFE FULFILLED.
• Creating vacations that move you.
• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members

Equal Opportunity

• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.