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About the Role

Samsung and OSL have partnered to operate Samsung Experience Stores across Canada. We are seeking passionate, driven individuals excited to work for a premium brand like Samsung, offering the opportunity to become a world-leading expert in a cutting-edge industry. You will be part tech guru, part sales ninja, focused on driving sales and providing awesome customer service while embodying the Samsung brand.

Responsibilities

Generate and promote sales of wireless devices, tablets, wearables, home automation, televisions, accessories, and services.
Act as a brand ambassador for Samsung.
Demonstrate excellence in customer service and build relationships.
Maintain advanced knowledge of all Samsung products and services.
Educate consumers on how to use Samsung products effectively.
Uncover customer needs through skilled questioning, perception, and empathy.
Enlighten customers on the Samsung ecosystem.
Guide customers through their Samsung experience by being knowledgeable about store design.

Requirements

Minimum 2 years of retail experience, ideally with luxury brands.
Must embody the Samsung brand in every customer interaction and genuinely care about individual needs.
Must have a high level of interpersonal, communication, and presentation skills.
Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
Effective decision-maker and problem-solver with strong customer service orientation.
Ability to drive sales and offer excellent service while achieving store standards.
Flexible to work beyond traditional business hours, holidays, evenings, and weekend periods.
Requires successful completion of a criminal background check.

Skills

Sales
Customer Service
Communication
Interpersonal Skills
Presentation Skills
Detail-oriented
Problem-solving
Tech Savvy

Location

Sherway Gardens - Etobicoke, Toronto, ON

Work Type

Part-Time
Onsite

Experience Level

Minimum 2 years of retail experience

Salary/Compensations

$17.60/hr base hourly rate
Commission structure
Estimated annual earnings between $50,000 - $60,000

Benefits

Industry-leading commission structure
Exciting incentive programs
Comprehensive health and dental plans
Discounts on the newest wireless technology
Great employee referral program
Ongoing continuous training (online and in classroom)
Local, regional, and national career growth opportunities

About the Company

Samsung is a global leader in technology, opening new possibilities for people everywhere.
OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies.
OSL believes in great people doing greater things, every day.
OSL is the proud winner of Canada’s Best Managed Companies two years in a row.

Equal Opportunity

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.
We believe in diversity and encourage any qualified individual to apply.
As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments.
All final hiring decisions are made by our recruitment and/or hiring manager team.