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About the Role

The Career Center Lead (CCL) supports daily operations and provides workforce services to the customer. This is a critical role in operations, providing technical assistance and support to workforce staff.

Responsibilities

• Performs essential workforce services and functions to assist individuals participating in workforce programs, including collecting, analyzing, researching, and determining program requirements and customer eligibility.
• Observes, receives, and obtains relevant customer information for data entry and prepares customer files.
• Provides information to co-workers, supervisors, and other staff members to identify workforce programs and services for customers.
• Performs other related duties as assigned.

Requirements

• Ability to understand and interpret federal and state program eligibility guidelines and requirements, and to consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.
• Valid driver's license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.

Skills

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices, including planning, strategy development and implementation, assessment of outcomes, and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Ability to effectively handle or resolve challenging situations and difficult customers.
• Sensitivity to customer needs and feelings, demonstrating concern for others.
• Excellent problem-solving and critical thinking skills.
• Organizational skill and detail orientation.
• Ability to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish strongly preferred.

Work Type

• Flexible hours may be required.

Experience Level

• 2 years of relevant experience preferred.

Education Level

• High School Diploma or GED required.
• Associates or Undergraduate degree in a relevant field of study preferred.
• Additional relevant experience may be considered in lieu of required education.

About the Company

• C2 Global Professional Services is an award-winning employment and training organization that prepares and places people into productive jobs.
• We are located in five regions in Texas and one in Florida.
• We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Equal Opportunity

• Minority/female/disability/veteran