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About the Role

As a Residential Service Plumber, you will be a critical part of our team, ensuring our customers receive world-class service. We are a company that values integrity, professionalism, and community. You will be part of a supportive team where your contributions make a real impact. We invest in your growth with ongoing training and career development. Our reputation for five-star service means you’ll be proud to wear our name.

Responsibilities

Perform plumbing maintenance, installations, diagnostics, and repairs in residential settings.
Perform plumbing diagnostics, repairs, installations, and maintenance in residential and light commercial settings with accuracy and efficiency.
Document work performed and communicate effectively with team members and customers.
Build lasting relationships with customers by providing professional, friendly, and transparent service and education.
Maintain up-to-date knowledge of plumbing technologies and best practices.
Ensure compliance with safety protocols, local codes, and company procedures.
Identify opportunities for upgrades, maintenance plans, and accessories that enhance the customer experience.
Represent the company with a polished appearance, courteous demeanor, and strong work ethic.
Respect customer property and leave work areas clean and orderly.
Work closely with the HVAC service and sales departments along with management to achieve team goals and exceed customer expectations.
Participate in community events and initiatives as part of our commitment to giving back to the Austin area.

Requirements

Minimum 2 years of residential plumbing experience.
Tradesman, Journeyman or Master Plumbing License
Strong diagnostic and troubleshooting abilities.
Excellent communication and customer service skills.
Ability to work in varying environments and lift up to 50 lbs.
Punctual, reliable, and self-motivated, with a commitment to excellence.
Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools.

Skills

Plumbing diagnostics
Plumbing repairs
Plumbing installations
Plumbing maintenance
Customer communication
Troubleshooting
Sales
Team collaboration

Location

Austin, TX

Work Type

Full-time
Dispatch from home

Experience Level

2+ years of residential plumbing experience

Education Level

Tradesman Plumbing License
Journeyman Plumbing License
Master Plumbing License

Salary/Compensations

Commission based: Up to 20%, 18% guaranteed and 2% bonus for efficiency & reviews

Benefits

401(k) w/ company match
Health insurance ($0 Ded / $0 Copay / $0 Coins)
Dental insurance
Vision insurance
Life insurance
STD / LTD insurance
Critical illness / Accident insurance
Paid time off
Employee assistance program
Paid training and ongoing professional development
Company vehicle and fuel card
Referral program

About the Company

McCullough Heating, Air Conditioning & Plumbing is the largest family-owned residential HVAC & Plumbing service provider in Austin, TX with a sterling reputation built over 40 years.
We are dedicated to not only providing top-notch service but also educating and engaging our community.