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About the Role
As a Retail Supervisor, you will support the store leadership team in overseeing daily retail operations and supervising store teams. You will lead from the front, providing exceptional customer experiences through product knowledge, customer service, and problem-solving. You will also collaborate with management to achieve business objectives.
Responsibilities
- Provide a superior customer experience.
- Manage stock movement to reduce shrinkage and optimize sales.
- Maintain shopfloor presentation and prepare the store for promotions and sales.
- Collaborate with the store leadership team to achieve performance objectives related to sales, people, audit & compliance, visual merchandising, and wages.
- Demonstrate strong product knowledge and communicate product features and benefits.
- Recommend, select, and help locate products based on customer needs.
- Run shifts, including opening and closing, cash handling, and maintaining store security.
- Provide effective leadership during shifts.
- Assist the store leadership team with assigned tasks.
Requirements
- Experience in a retail customer service role.
- Supervisory experience within retail or hospitality is highly desirable.
- Strong focus on delivering outstanding customer service.
- Ability to work in a fast-paced environment and multi-task.
- Energetic and enthusiastic approach to store operations.
- Personable approach with customers.
Skills
- Product knowledge
- Customer service
- Problem-solving
- Sales
- Visual merchandising
- Cash handling
- Leadership
Location
- City Beach
Work Type
- Full-time
Experience Level
- Supervisor
Benefits
- 40% team member discount for you, your friends and family.
- Discounts on products and memberships through industry partnerships.
- Access to a free Employee Assistance Program.
- 15% discount on Goodlife and Fitness First Gyms memberships.
- Discounts on Studio Pilates and City Cave.
- Complimentary consultations with Westpac.
- 7% discount on Medibank private health insurance.
- Up to 15% off at Strike Bowling & Holey Moley.
- In-store competitions and sales incentives.
- Gift cards for major milestones.
- Yearly anniversary certificates.
- A monthly day off (4-day week once a month).
- Bonuses based on sales & customer service levels.
- Succession pathways to various roles within Stores, Head Office, or Distribution Centre.
About the Company
- At City Beach, our people are at the core of what we do, both our customers and our team.
- All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.
- We stock some of the world's biggest brands across surf, skate, streetwear, and fashion.
- Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.
Equal Opportunity
- City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people.
- We are committed to building an environment that respects, celebrates, and empowers individual differences.
- Above all, City Beach aims to ensure everyone is treated with dignity and respect.