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About the Role
The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge and experience, you will advise customers on the journey towards natural products or a whole new lifestyle.
Responsibilities
- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations.
- Encourage, support, and share knowledge with team members to cultivate team spirit.
- Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience.
- Share customer feedback and observations with the Store Leader to foster continuous improvement.
- Address customer concerns and complaints readily and with intent.
- Strive to drive revenue and performance metrics including revenue, ATV, and conversion.
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation.
- Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience.
Requirements
- Proven success in offering extreme customer service in a retail setting.
- Ability and passion to have fun, laugh and promote kindness.
- Fearlessness to 'give it a go'.
- Flexible schedule and available to work evenings, weekends, and holidays.
- Candidates must be legally authorized to work in Canada.
Skills
- Natural product knowledge
- Customer service
- Selling skills
- Teamwork
- Communication
Location
- Canada
Work Type
- Part-time
- Permanent
Experience Level
- Minimum 15 hours per week availability
Salary/Compensations
- $18.50 - $21.00 per hour
- Monthly retail bonus
Benefits
- Significant product discounts
- Quarterly allowances
- The Great Game profit sharing program
- Access to a dedicated Rocky coach
- Opportunity to participate in Culture Club organized activities
About the Company
- Rocky has been formulating everyday essentials that nurture skin, body, and hair, crafted in the Canadian Rockies for over 25 years.
- Company locations are designed to bring nature indoors, featuring natural materials and immersive sensorial experiences.
- The company culture is focused on the belief that we are part of a greater ecosystem, working together to make a positive impact in communities and for the Earth.