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About the Role

We are seeking an experienced CIS Application Support Engineer with expertise in Customer/1 (C/1) and COBOL to maintain and enhance a legacy Customer Information System for a major utility. This role is crucial for ensuring the stability and performance of the CIS through application maintenance, defect resolution, and batch job support.

Responsibilities

• Support and maintain the Customer/1 CIS application
• Troubleshoot and resolve production issues in COBOL, batch jobs, and related components
• Analyze billing, metering, payments, collections, and customer workflows
• Implement small enhancements, fixes, and logic updates
• Work with business users to understand issues and translate them into technical solutions
• Ensure system stability, data integrity, and accurate billing operations
• Participate in on-call or after-hours support rotations (if required)

Requirements

• Hands-on experience with Customer/1 (C/1)
• Strong COBOL programming and maintenance skills
• Experience supporting CIS systems in utilities (electric, gas, water)
• Understanding of billing cycles, meter reads, payments, adjustments, and customer account logic
• Ability to troubleshoot complex legacy code and batch processes
• Strong analytical skills and comfort working independently
• Experience with mainframe environments, JCL, DB2, or related legacy tech

Skills

• Customer/1 (C/1)
• COBOL
• Batch job support
• System maintenance
• Defect resolution
• Mainframe environments
• JCL
• DB2

Location

• Remote (US-based)

Work Type

• Remote
• Contract
• Part-time

Experience Level

• Experienced

Benefits

• 12+ month contract with likely extensions

About the Company

• This role supports a major utility's legacy Customer Information System.