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About the Role
In this role, you'll be the dynamic heart of our store, fueling customers' love for our award-winning products with boundless energy and meticulous attention to detail. You'll orchestrate the retail experience, blending the roles of a sales ambassador, product guru, community builder, and customer support champion. You will own the essence of our brand within the store, ensuring it's a vibrant and welcoming space. As our fearless store leader, you'll inspire the sales team, design flexible schedules, and cultivate a joyful work environment. You'll lead our mission to enrich our community calendar and establish deeper connections with customers, like-minded brands, and local neighbors. Your adeptness in managing our stockroom will ensure it's always brimming, customers will leave with elation, and our store will become the go-to destination in the neighborhood. You'll figure out what works, discern trends, and know precisely when to innovate. We're looking for an individual who can skillfully combine all these elements, a person who thrives in the ever-evolving world of retail and knows that sometimes, bucking the trends is the key to making a lasting impact.
Responsibilities
- Lead recruitment, interviews, and hiring to maintain full staffing
- Conduct regular performance evaluations and foster a positive sales team environment
- Oversee new hire training and ensure current staff receives ongoing training on new products
- Provide support during high store traffic to ensure exceptional customer service
- Manage part-time staff schedules, including regular hours, special events, and peak seasons
- Cultivate a happy work atmosphere to support the professional growth of the sales team
- Act as a conduit for customer feedback, regularly presenting it to the Director of Retail
- Demonstrate comprehensive product knowledge and exceptional soft-selling skills
- Manage financial tasks, including daily, til counts, and regular money deposits as per Retail guidelines
- Maintain accurate inventory data through regular cycle counts and checks
- Ensure that the store always looks clean and inviting
- Keep all product and window displays up to visual merchandising standards
- Proactively manage repairs and maintenance of the physical space as needed
- Organize and host engaging monthly in-store events that bring potential customers into our physical space and provide an opportunity to create a memorable in-person experience, fostering a personal connection with our community
Requirements
- At least 5 years of people management experience
- Experience with retail market and/or community in New York City
- Ability to work 5 days a week, which includes weekends
- Ability to travel to another retail location at least twice a year
Skills
- An upbeat and energetic people person who naturally connects with others
- A self-starter who tackles challenges with a rockstar's enthusiasm and determination
- Exceptionally organized and highly meticulous in all endeavors
- Environmentally conscious
- Thrives in an active, social, and lively workspace, finding inspiration in a dynamic environment
- Enjoys community building, fostering connections and creating a sense of belonging
- Highly adaptable, readily embracing change and new opportunities
- A master delegator and skilled project manager, adept at orchestrating tasks and teams for optimal results
- Possesses strong leadership and motivating skills, inspiring and guiding others to excel
- Experience within the SoHo/Nolita neighborhood
- Passionate about travel, photography, design, and other creative outlets
- Strong connection to the creative community
Location
- New York City
Work Type
- Onsite
Experience Level
- 5 years of people management experience
Salary/Compensations
- $75,000 - $90,000 USD
- Eligible for a performance-based bonus
About the Company
- Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere.
- Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.
Equal Opportunity
- At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.
- Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.