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About the Role

Proactively call existing clients to introduce new products and services with the goal to increase revenue share. Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Undertake research and develop proposals for new solutions to solve technical problems and follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

Responsibilities

Proactively call existing clients to introduce new products and services with the goal to increase revenue share.
Learn the industry, system, module, and product, and use that information to interact with clients.
Analyze and evaluate client-initiated changes, including options maintenance requests, through thorough client consultation.
Perform maintenance on accounts.
Verify system changes made and ensure the outcome is accurate.
Build credibility through knowledge of systems and product functionality.
Interpret technical client issues and project requests.
Listen to calls with technical teams, account management, vendors, and/or the client as needed and update issue tracking systems while keeping the client informed.

Requirements

High school diploma
Experience in B2B sales or outbound Customer Service
Bilingual in French and English

Skills

Technical information
Product knowledge
Research
Problem-solving
Database management
Client consultation
System maintenance
B2B sales
Customer service

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Entry Level
2 Years Relevant Experience in the credit card industry

Education Level

High School Diploma

Benefits

Health insurance
Short-Term and Long-Term disability coverage
Life insurance plans
Retirement savings programs
Employee stock purchase program
Employee assistance program
Volunteering opportunities

About the Company

Global Payments is a Fortune 500 company and leader of the payment technology industry with over 24,000 employees worldwide.
We pride ourselves on innovation and inclusion.
Our team is helping customers achieve amazing results.
It’s our passion for success that has led to years of outperforming the competition.
Join us and make your mark on the payments technology landscape of tomorrow.
Global Payments Inc. is a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.
We empower simple, fast, secure payments for everyone.
We’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.
Our team of 27,000 experts is dedicated to your success.

Equal Opportunity

Global Payments is an equal opportunity employer.
We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.