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About the Role

The Profit Protection function is a critical part of Dyson’s Global Security team, working alongside Cyber, Technical, Corporate Security, and Crisis Management. Reporting to the Regional Profit Protection Manager, you will play a lead role in shaping and executing the retail risk strategy for omni-channel environments, spanning retail locations, manufacturing, supply chain, and the reseller market. Success means using data, innovative approaches, and cross-functional partnerships to reduce loss and safeguard our brand, people, and customers.

Responsibilities

Lead complex, multi-million-dollar investigations to drive end-to-end resolution on large-scale financial losses, cargo theft, and organized retail crime.
Assess and advance controls by evaluating security posture across all retail, supply chain, and omni-channel platforms, identifying gaps and proactively designing improvements.
Analyze and synthesize data, including internal and external intelligence, to spot patterns, uncover root causes, and identify emerging threats.
Translate insights into actions by leveraging learnings from investigations and audits to drive strategic, measurable process improvements at scale.
Collaborate with senior leadership to shape and execute the omni-channel risk strategy.
Build relationships with public and private partners, including police, auditors, and prosecutors, to secure Dyson’s assets and reputation.
Deliver robust profit protection training to staff and ensure alignment with the preventative, strategic vision.
Lead audits and inventory accuracy checks to ensure sites operate within compliance, reduce loss, improve inventory efficiency, and reinforce standards.

Requirements

Proven track record leading complex, multi-jurisdictional investigations into high-value financial loss, cargo theft, and organized retail crime, delivering measurable recovery or prevention.
Certified in investigative interviewing techniques (Wicklander or equivalent) with hands-on experience managing both internal and external investigations from start to finish.
Adept at identifying emerging risks and root causes, designing creative solutions, and driving business-wide improvements in loss prevention.
Skilled at building partnerships with both public and private sector stakeholders, including law enforcement, legal teams, supply chain, and retail operations, to resolve cases and reduce ongoing risk.
Advanced proficiency in evidence gathering, case management, and maintaining robust documentation using case management software and Excel.
Experience conducting inventory management, audits, and compliance reviews across multi-unit retail, warehousing, or supply chain environments.
Analytical and data-driven, with a keen eye for patterns and trends, leveraging technology and insight to guide strategic action.
Obsessive about detail, ethical, and highly organized, able to work independently, prioritize competing demands, and deliver results under pressure.
Strong communicator, able to influence at all levels and train others in profit protection best practice.
Confident working in multicultural, diverse environments.
Willing to travel extensively across the region including Canada, Mexico and LATAM.
Fluent in English.
Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint) and quick to adapt to new technologies.

Skills

Investigative interviewing techniques
Evidence gathering
Case management
Data analysis
Loss prevention
Risk mitigation
Audit
Inventory management
Compliance reviews
Partnership building
Communication
Training
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Location

Chicago
New York City

Work Type

Onsite
Field Sales
Retail

Experience Level

Mid-level
Senior-level

Education Level

Bachelor's degree

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability

About the Company

Dyson is a global technology enterprise focused on solving problems others have ignored using technology and ingenuity.
We are growing fast with a huge ambition for more categories, more locations, and more people.
US headquarters is based in Chicago's Fulton Market neighborhood with an additional office in New York City.
We have employees working in field sales, service centers, and Dyson Demo Stores across the country.
Committed to campus culture to foster collaboration, development, and learning.
Nurturing a fantastic social and dynamic environment through campus presence.
Dyson employs 14,000 people and is present in more than 80 countries.
We aim to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing products and work processes.
We are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneer new approaches to engineering education.
We strive to create the future by developing new, different things that go against the grain with a diverse and global team.

Equal Opportunity

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live.
We will provide reasonable accommodation during the recruitment process for persons with disabilities.
Dyson is an Equal Opportunity Employer.
Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.