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About the Role

The Creative Delivery Manager, US West will lead the planning, prioritization, and delivery of creative work across our US market, particularly for our US West region. This role oversees how creative projects are briefed, managed, and delivered, ensuring speed, quality, and consistency in a fast-paced retail environment. The Creative Delivery Manager brings empathy for stakeholder needs, an understanding of creative process, and a detailed eye for accuracy and quality, managing a team of two Creative Delivery Specialists.

Responsibilities

Oversee the creative delivery process for the US market, ensuring projects move efficiently from intake to completion.
Provide leadership, guidance, and prioritization for your Creative Delivery Specialists.
Maintain visibility over all in-flight work for US West to ensure capacity and timing are aligned with business needs.
Act as the regional escalation point for issue resolution, ensuring clear communication and proactive problem-solving.
Partner with the Creative Delivery Director to align US West delivery plans with global creative priorities.
Lead and mentor two Creative Delivery Specialists, ensuring they have the clarity, tools, and confidence to manage their stakeholder relationships effectively.
Provide coaching on communication, prioritization, and creative delivery best practices.
Foster a collaborative team culture where sharing learnings and supporting peers is the norm.
Build and maintain trusted relationships with Central and BU Marketing and Category partners, ensuring alignment on timelines, priorities, and deliverables.
Serve as the key liaison between the US West POP Manager, designated BUs and the global creative organization.
Balance business urgency with creative quality—translating marketing needs into structured, achievable delivery plans.
Represent the creative delivery function in BU planning sessions, providing insights on timing, process, and resourcing.
Oversee the regional use of Adobe Workfront, ensuring briefs, workflows, and reporting are used consistently and effectively.
Participate in all ‘Triage’ team activities taking responsibility for assigning or handing off production briefs pertaining to the US market.
Support Creative Delivery Specialists in optimizing intake quality and project setup.
Partner with the Creative Operations Director and Creative Delivery Director to refine tools, templates, and processes based on US needs.
Partner with the Senior Designer US West and the Creative Hub managers to deliver quality creative in a timely manner for the US West region.
Act as a critical connector between marketing intent and creative execution—helping teams interpret briefs with clarity and creative empathy.
Enable open discussions, ensuring creative output remains on-brand and fit for purpose.
Collaborate closely with Creative Leads to align on quality standards and feedback loops.
Use project data and feedback to identify opportunities to improve workflow efficiency and client satisfaction.
Provide insights and recommendations to leadership based on recurring trends or regional challenges.
Encourage innovation within the team—testing and refining approaches to deliver better, faster, and smarter.

Requirements

8+ years of combined experience in marketing, creative project management, or production roles, ideally within retail or consumer environments.
Proven success managing creative delivery or marketing operations across multiple markets.
Experience with Adobe Workfront or similar project management systems.
Good communication and relationship management skills.
A strong understanding of both business and creative processes—able to balance commercial needs with creative integrity.
A keen design eye and visual awareness that supports creative discussions and alignment.
Collaborative, calm under pressure, and passionate about enabling great creative work through smart processes.

Skills

Adobe Workfront
Project Management
Creative Delivery
Marketing Operations
Communication
Relationship Management
Business Process Understanding
Creative Process Understanding
Design Eye
Visual Awareness

Location

On site, 305 Milner Avenue, Suite 400, Toronto

Work Type

Permanent
Full Time
40 hours

Experience Level

8+ years

Salary/Compensations

Starting at $96K

Benefits

Group Insurance Program (health and dental care, long-term disability, life insurance, health spending account)
Pension Plan
Share Purchase Plan
Paid Time Off (vacation days, sick days, personal days)
Training and Development opportunities
Recognition and Rewards programs
Mentorship Program
Scholarship Program

About the Company

Circle K's mission is to make our customer’s lives a little easier everyday.
Circle K has grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day.
Approximately 149,000 people work in their stores and offices.
They make journeys easier by offering fast and friendly service.
They care about their people and their communities, and they look for ways to uplift people first.
Circle K believes that team members are the heart and soul of their business.
When you join Circle K, you become part of a vibrant community where talents are valued, growth is nurtured, and contributions make a real difference.
Circle K is committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity.
Circle K values diversity in the workplace and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.
Circle K is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Circle K's global family of 150,000 people in over 17,300 stores and 27 countries makes their mission possible for millions of clients worldwide.
Circle K is committed to helping employees achieve their goals and grow with the company.
Circle K sets itself apart by its culture and values: in their people and their development, in serving others, what they've built and what they are striving to achieve.
There is a place to grow at Circle K, no matter where you come from or where you are heading in your career.

Equal Opportunity

Circle K is committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity.
We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.
Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Accommodations are available on request in all aspects of the selection process.