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About the Role

As a Shift Supervisor, you will lead restaurant operations during scheduled shifts, support training for new hires, and ensure the team performs essential tasks and provides outstanding guest experiences. You will model, teach, and demonstrate MOD’s purpose in all interactions, setting the squad up for success and leading by example.

Responsibilities

• Lead restaurant operations during scheduled shifts.
• Support training for all new hires, program rollouts, and standards.
• Ensure the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations.
• Support restaurant management in overall restaurant operations.
• Serve as a leader for the squad.
• Provide feedback, answer questions, and give guidance.
• Model, teach, and demonstrate MOD’s purpose in all interactions.
• Set the squad up for success for the shift, during training, and as things change.
• Focus on directing the squad and deliver the best possible MOD experience on every shift.
• Ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD’s overall standards.
• Ensure the right squad member is in the right place and doing the right work to always support guests (deployment).
• Complete Deployment Charts and make adjustments throughout the day.
• Train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• Ensure operating systems and equipment are maintained to meet restaurant goals.
• Use and reference MOD tools and standards to ensure food safety.
• Listen, acknowledge, and resolve any squad member and/or guest concerns, escalating issues as appropriate.
• Manage cash within the shift in an accurate and responsible manner.
• Take inventory and place orders as needed.
• Adhere to all Opening/Midday/Closing shift checklists.
• Regularly review email to stay updated on and communicate information from the Slice and other relevant sources.

Requirements

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• Proficient in written and oral communication.
• Ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week, including peak demand hours.

Work Type

• Full-time

Experience Level

• Shift Supervisor

Salary/Compensations

• $17.96/hour when combining hourly wage of $13.75 and average tips of $4.21/hour earned at this location!

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

About the Company

• At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome.
• MOD is individuality, whether that’s on your pizza, on your salad or just you being you!
• This is space where every ingredient is valued and where giving back to our community is baked into what we do.
• Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!

Equal Opportunity

• MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
• Reasonable accommodation is available upon request for applicants participating in the hiring process.
• To request a reasonable accommodation to complete an application, job interview please contact applicantADA@modpizza.com.