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About the Role

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

Responsibilities

• Manage Cisco video bars and associated ViewSonic hardware.
• Train users on operating Cisco Video Rooms.
• Create simple user guides or cheat sheets for non-technical staff.
• Provide onsite training sessions to new employees as needed.
• Assist with the operation of Cisco Video Rooms during meetings and live events.
• Assist with the operation of ViewSonic interactive displays.
• Support hybrid/virtual meetings with Webex and Microsoft Teams.
• Provide on-the-spot technical support for presenters and participants.
• Record or stream events, webinars, and meetings.
• Test Cisco Video Rooms to ensure functionality before events or meetings.

Requirements

• Experience with Cisco video conferencing systems.
• Familiarity with ViewSonic hardware.
• Proficiency in Webex and Microsoft Teams.
• Ability to create user guides and training materials.
• Experience supporting live events and hybrid meetings.
• Strong troubleshooting and technical support skills.

Skills

• Cisco Video Rooms
• ViewSonic hardware
• Webex
• Microsoft Teams
• AV equipment management
• User training
• Technical support
• Event support
• Recording and streaming

Location

• Albany, NY

Work Type

• Onsite
• Full-time

About the Company

• cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.
• In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event.
• People are cb20's greatest asset.