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About the Role

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.

Responsibilities

Demonstrates the company’s values in daily activities
Greet patients, families, and visitors in a courteous and helpful manner
Ensures the accuracy of patient data entered in the RIS
Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs
Engages customer needs and preempts needs for later service recovery
Supports walk-in and physician office scheduling calls directly to the center
Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
Schedules and confirms walk-in diagnostic exams and procedures
Acts as a liaison to PACE and centralized Insurance Authorizations
Inventories and prepares orders for a center leader to use to replace supplies
Completes CD burning for patients and physicians who request unit digitals
Communicates to the patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues
Completes other tasks and projects as assigned

Requirements

Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
Requires computer-related activities for extended periods
Requires the ability to see, hear, speak, write and key

Skills

Customer service

Location

Hamburg

Work Type

Full-time
Part-time

Experience Level

1+ year of office experience in a healthcare setting preferred

Education Level

High School Diploma or equivalent required

Salary/Compensations

Competitive hourly rate

Benefits

Medical/Dental/Vision benefits the 1st of the month following your start date
401K with Profit Sharing beginning day 1 of employment
Vacation and PTO days on an accrual basis beginning on your start date
6 paid holidays
4 hours of paid community service or volunteer hours a year
Annual bonus opportunity for all
Annual reviews for merit increases
Work Life Balance-NO On-call or Over Nights
Beautiful spa-like work environment
Opportunity to learn and grow your career within Windsong
Stable organization with a great reputation in WNY

About the Company

A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.

Equal Opportunity

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.