Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
Hand & Stone Massage and Facial Spa in South Austin is seeking an energetic, driven, and people-focused Spa Manager to lead daily operations, grow business performance, and create an engaging, high-performing culture for both guests and team members. This is a hands-on leadership role for someone who enjoys coaching teams, driving results, solving problems, and building an environment where people genuinely enjoy coming to work. The ideal candidate understands how to balance accountability with support and knows that great operations start with great communication, consistency, and leadership. As Spa Manager, you’ll oversee the day-to-day business while helping lead sales growth, team development, guest satisfaction, and operational excellence.
Responsibilities
- Oversee daily spa operations and team performance
- Create and implement strategies to increase sales, memberships, retail, and profitability
- Analyze business performance and use reporting/data to drive decisions
- Manage schedules to maximize staffing efficiency and guest experience
- Maintain inventory, cleanliness, and overall spa presentation
- Ensure a high level of guest satisfaction and resolve service concerns professionally
- Monitor budgets and operational expenses
- Recruit, hire, train, coach, and develop team members
- Ensure compliance with company policies and applicable regulations
- Build a culture focused on teamwork, accountability, growth, and customer care
Requirements
- A natural leader with strong interpersonal and communication skills
- Experience in sales, retail, customer service, or operations management
- Enjoys motivating teams and building positive workplace culture
- Organized, detail-oriented, and comfortable managing multiple priorities
- Strong business mindset with the ability to analyze numbers and drive performance
- Comfortable coaching, mentoring, and holding teams accountable
- Ability to work independently and make sound business decisions
- Spa, wellness, or membership-based business experience is a plus
Skills
- Interpersonal skills
- Communication skills
- Sales
- Retail
- Customer service
- Operations management
- Team motivation
- Workplace culture building
- Organization
- Detail-orientation
- Priority management
- Business analysis
- Performance driving
- Coaching
- Mentoring
- Accountability
- Independent work
- Decision making
- Spa operations
- Wellness industry
- Membership-based business operations
Location
- South Austin
Work Type
- Full-time
Experience Level
- Management experience
Salary/Compensations
- Competitive compensation structure
- Bonus and commission opportunities based on performance
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Supplemental Insurance
- Paid Vacation
- Flexible Scheduling
- Employee Discounts on Products and Services
- Employee Rewards Program
- Referral Bonuses
About the Company
- At Hand & Stone, opportunity knocks — and we’re looking for a strong leader ready to help build something great.
- If you’re someone who thrives in leadership, enjoys building strong teams, and wants to grow with a company in the health and wellness industry, we’d love to connect with you.