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About the Role

The Problem Solving Specialist will provide one-on-one support, assistance, and resources to individuals experiencing homelessness. The Specialist will work closely with the Licensed Care Coordinator and Housing Navigators to provide coordinated assessment and services to clients. The position will work primarily out of the Access Point based in the Mission and will be asked to visit other Mission Action sites as needed.

Responsibilities

Screen and assess single adults experiencing homelessness using standardized tools, prioritization, and referral protocols.
Support single adults in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness using a collaborative, client-centered, and trauma-informed approach.
Analyze information, problems, situations, and procedures to define any barriers to a Problem Solving resolution.
Engage participants in problem solving conversations to assess for additional resources available within the participant’s own network.
Support individuals to look for creative solutions that can be quickly implemented, recognizing each service seeker’s unique situation.
Provide crisis intervention assistance as needed.
Make prioritized referrals into housing programs and internal Mission Action Housing Navigation services based on client assessment and using the ONE System.
Conduct immediate and long-term follow-up to ascertain the effectiveness of Problem Solving activities.
Keep accurate records and enter required data in ONE System.
Provide professional, accessible, and culturally relevant support, advocacy, and information to program participants.
Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.
Serve as liaison to community-based and governmental service partners as requested.
Participate in staff training, staff meetings, and development activities as directed.
Perform other duties as assigned.
Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Commit yourself to treating each community member with respect and dignity.
Perform other duties as assigned.

Requirements

At least 2 years of direct service experience in case management, counseling, or a similar field.
Demonstrated knowledge/experience working with individuals experiencing homelessness.
Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
Ability to work both independently and as a member of a multi-disciplinary team.
An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
Resumes submitted without a cover letter will not be considered.

Skills

Bilingual (written and oral) in Spanish preferred.
Strong written and oral communication skills.
Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
Knowledge of the ONE System preferred.

Location

Mission District

Work Type

Full-time

Experience Level

2 years of direct service experience

Salary/Compensations

$29.81 Per Hour

Benefits

medical
dental
vision
long-term disability
life insurance
flexible spending account
commuter benefits
paid holiday
paid sick leave
generous vacation with Summer Recess and Winter Recess
401(K) with employer matching

About the Company

Access Point in the Mission District is part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH). The purpose of the Coordinated Entry System is to ensure that all people experiencing housing instability are identified, assessed, and matched to appropriate housing opportunities. Through problem solving and housing navigation services, Coordinated Entry seeks to minimize homelessness and help individuals move into safe, stable, and dignified housing.
Coordinated Entry incorporates a system-wide housing first approach and uses standardized tools, assessment, and referral processes to determine and secure the most appropriate response to each client's immediate and long-term housing needs.
Problem Solving provides opportunities to prevent people from entering the Homelessness Response System and to redirect people who can resolve their homelessness without the need for ongoing support. It is an approach that empowers households facing a housing crisis to explore and identify possible solutions outside of the Homelessness Response System (i.e. solutions that do not rely on shelter or housing resources).
Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.

Equal Opportunity

We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.