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About the Role

The Operations Manager is responsible for implementing quality concepts, supervising records center/vault operations and delivery service, maintaining proper staffing, and achieving operational benchmarks.

Responsibilities

• Hiring job candidates
• Training new and existing employees
• Enforcing company policies
• Ensuring proper staffing
• Working with Area Vice President and Director of Operations to improve the Company’s quality program
• Budget control
• Budget reporting
• Taking corrective actions to maintain fiscal responsibility
• Maintaining clean and efficient facilities
• Maintaining vehicle and equipment
• Controlling the use of currently available rack space
• Evaluating the need for additional racks
• Daily shred operations
• Auditing of daily paperwork
• Overseeing and reconciling daily shred functions of critical accounts
• Conducting and supervising audits
• Providing courteous and attentive treatment of all customers’ needs
• Presenting a professional and positive image when interacting with customers in person and over the phone

Requirements

• Problem solving skills
• Experience in implementing quality concepts and practice in a service industry work environment
• Detail-oriented work style
• Organizational skills
• Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
• Willing and able to do physical work when necessary
• Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
• Must be able to tolerate heat in the summer and cold in the winter
• Regularly required to stand and walk
• Occasionally required to sit, climb/balance, stoop, kneel, or crouch
• Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
• Regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material
• Supervisory experience (3-5 years preferred)
• Valid driver’s license with clean MVR and clean background check
• High school diploma
• Forklift certification
• Must pass drug screen

Experience Level

• 3-5 years preferred supervisory experience

Education Level

• High school diploma
• Forklift certification

Salary/Compensations

• $75,000-$85,000