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About the Role

Surgical Solutions is seeking a full-time Traveling Supervisor to join our Implementation Team. This role supports hospital implementations nationwide, serving as a frontline supervisor during new site launches and ensuring operational excellence.

Responsibilities

• Travel frequently across North America to support new and existing hospital accounts.
• Lead on-site implementation efforts for new hospital accounts, ensuring smooth transitions and operational readiness.
• Oversee and mentor Implementation Technicians to ensure consistent performance, adherence to policies, and professional conduct.
• Execute project plans and timelines in coordination with Operations leadership to meet go-live milestones.
• Serve as the on-site liaison for hospital leadership, surgeons, and OR/SPD staff during setup and transition.
• Monitor daily activities to ensure efficient workflows, adherence to hospital protocols, and compliance with all regulatory requirements.
• Support onboarding and field training of new Implementation Technicians.
• Provide hands-on instruction in OR and SPD operations, ensuring team competency in instrument processing, equipment setup, and customer interaction.
• Build and maintain strong relationships with hospital administrators, OR directors, and clinical leadership.
• Communicate project updates, identify challenges, and recommend solutions to ensure satisfaction and contract compliance.
• Partner with Account Management and Operations to ensure smooth handoff of newly implemented sites.
• Ensure daily use and accurate data entry in the Surgical Cost Management Platform (SCMP) and other digital tools.
• Promote the use of technology to improve efficiency, consistency, and accuracy in all implementation activities.
• Perform all other duties as assigned by leadership to support implementation success and overall operational excellence.
• Management and responsibility of company and hospital property as assigned.

Requirements

• Must be able to work Sunday-Saturday, which includes 24/7 coverage on a rotational basis during weekdays, weekends, and holidays.
• Ability to perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for prolonged periods and lift/carry items up to 50 pounds individually or more with assistance.
• Meet vision and hearing standards, including color recognition, necessary for job functions.
• Wear personal protective equipment (e.g., gloves, gowns, eye protection) as required.
• Available for possible rotational on-call coverage including weekends and holidays.
• Willing and able to travel 100% to support business needs.

Skills

• Strong leadership and team management skills with the ability to motivate and develop others.
• Excellent organizational, problem-solving, and decision-making abilities in high-pressure situations.
• Strong verbal and written communication skills for effective interaction with clients, hospital staff, and team members.
• Ability to build rapport with diverse stakeholders and maintain professionalism under all circumstances.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with digital platforms and reporting systems.
• Commitment to high standards of customer service, quality, and operational excellence.
• Strong communication and interpersonal skills with the ability to lead in a fast-paced environment.
• Ability to think critically, adapt quickly, and make decisions in high-pressure situations.
• Demonstrated success in training and mentoring field staff.

Location

• Nationwide Travel
• Grand Rapids, MI
• Chicago, IL
• New York City Metro
• Louisville, KY
• Kansas City, MO
• St. Louis, MO

Work Type

• Full-time

Experience Level

• 3-5 years of operating room or sterile processing experience
• 3 years of frontline leadership or supervisory experience

Education Level

• Associate or Bachelor’s degree preferred
• Some college required

About the Company

• Surgical Solutions is a growing organization committed to supporting surgical teams nationwide.