Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Senior Technical Services Engineer, you will advise customers on strategies and best practices for utilizing MongoDB's data platform. You will translate technical concepts for customers, assist with installation and usage, troubleshoot application problems, and advocate for user needs by collaborating with product management and development teams. You will also serve as a technical expert for Atlas Search and Vector Search, advising field teams and providing technical enablement.

Responsibilities

Support and guide strategic customers, focusing on day-to-day issue resolution and proactive progress.
Collaborate with the team and customers to identify, characterize, solve, and recover from technical issues.
Resolve technical issues through research, reproduction, and analysis of logs and server data.
Develop standard methodologies for technical troubleshooting and create Knowledge Articles for the self-serve support portal.
Review and test new features before public release, creating internal and customer-facing assets.
Proactively identify improvements to business processes and policies.
Act as a customer advocate, gathering feedback and engaging with engineering, product, sales, and marketing teams.
Serve as a focal point and technical subject-matter expert for assigned customers and their Atlas deployments.
Coach and mentor junior engineers on new product areas and cross-train peers on specialty topics.

Requirements

5+ years of relevant experience.
3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar).
5+ years of experience administering RDBMSs such as Oracle, Postgres, MySQL etc.
Experience with Database Performance tuning and benchmarking.
Strong diagnostic/troubleshooting aptitude with significant experience in production environments.
Solid fundamentals in Linux, Networking, and Diagnostics.
Experience with scalable and highly available distributed systems.
Excellent written and verbal communication skills in English.
Patience, empathy, and a genuine desire to help people.
Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
A B.Tech / B.S. or equivalent work experience.

Skills

Application search
Search-related technologies
Atlas Search
Vector Search
Elasticsearch (ELK Stack)
Lucene
Solr
RDBMS administration
Database Performance tuning
Benchmarking
Linux
Networking
Diagnostics
Scalable and highly available distributed systems
Algolia
Lucidworks
Pinecone
Milvus
Database programming
Data models
Operating System Core concepts
Networking Core concepts
Generative AI applications
LLMs
Vector Stores
GenAI paradigms

Location

Toronto

Work Type

Hybrid

Experience Level

Senior
5+ years of relevant experience
3+ years of search expertise

Education Level

B.Tech / B.S. or equivalent work experience

Salary/Compensations

$129,000—$178,000 CAD

Benefits

Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
Registered Retirement Savings Plan (RRSP) with employer match
Mental health counseling
Backup child and elder care
Health, dental, and vision benefits offerings

About the Company

MongoDB is built for change, empowering customers and people to innovate at the speed of the market.
MongoDB has redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software.
MongoDB's unified database platform is the most widely available, globally distributed database, helping organizations modernize legacy workloads, embrace innovation, and unleash AI.
MongoDB Atlas is the only globally distributed, multi-cloud database, available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, MongoDB is powering the next era of software.
MongoDB's Leadership Commitment guides decisions, interactions, and success.
MongoDB is committed to developing a supportive and enriching culture for employees, including employee affinity groups, fertility assistance, and generous parental leave.

Equal Opportunity

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.