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About the Role

At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service team is built to honor that loyalty at every interaction.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a white-glove pickup and delivery experience that reflects the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent the Land Rover brand with the polish, professionalism, and genuine hospitality its clientele expects

Requirements

• 2+ years of service advisor experience in a franchised dealership -- luxury or premium brand experience a strong plus
• Land Rover, Jaguar, or European brand experience preferred
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust with high-net-worth guests and keeps technicians and managers aligned
• Ability to manage high volume accurately without losing attention to detail or guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Location

• San Francisco, CA

Work Type

• Full-time

Experience Level

• 2+ years of service advisor experience

Salary/Compensations

• $50,000 - $120,000+

Benefits

• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Land Rover manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

About the Company

• Swickard Auto Group is a hospitality company that happens to sell and service cars.
• We believe the best guest experiences start with the best employee experiences.
• At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world.
• Land Rover is a globally revered luxury brand with a fiercely loyal following -- the guests who walk through our doors are serious, sophisticated, and relationship-driven
• This is an iconic downtown San Francisco store with strong volume and a high-net-worth guest base that rewards advisors who lead with expertise and genuine care
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best

Equal Opportunity

• Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.