Manager, Portfolio Operations at Allied | Toronto | Rezi

Manager, Portfolio Operations at Allied

Manager, Portfolio Operations

Allied · Toronto

1 months ago

Manager, Portfolio Operations

Allied · Toronto

2 months ago
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About the Role

Oversee the operational performance and strategic planning of a portfolio of commercial real estate assets, ensuring consistent execution of Allied’s standards across property operations, asset planning, and user experience. Drive operational excellence by supporting cross-functional teams, strengthening internal and external partnerships, and advancing initiatives that enhance asset value and portfolio performance.

Responsibilities

  • Coach, develop and mentor direct and indirect team members to achieve company expectations.
  • Foster a spirit of teamwork, collaboration and unity among all departments.
  • Assist with setting individual team members annuals goals.
  • Ongoing review of goals and performance.
  • Provide effective performance feedback and appropriately communicate through department meetings, one on one meetings and regular interpersonal communication.
  • Review and implement measures to address opportunities identified in annual employee engagement survey.
  • Engage and manage suppliers and contractors to ensure that all required services are being performed in accordance with service level agreements.
  • Conduct property inspections in the context of reviewing and improving the asset plans and ensuring quality control.
  • Liaise with internal experts and consultants on life safety and environmental matters.
  • Oversee property administration and legal matters pertaining to portfolio.
  • Liaise with external consultants to review and appeal property tax assessments.
  • Support building intelligence initiatives within portfolio.
  • Collaborate with Technical Services team on execution of preventative maintenance program and day-to-day facilities management.
  • Support Technical Services and Development teams in execution of repositioning projects, base building capital projects, energy retrofits, landlord’s work, and tenant leasehold improvements.
  • Support Energy Management team in execution of sustainability plan to reduce energy and water consumption, carbon emissions, and maximize waste diversion within portfolio to achieve corporate ESG targets.
  • Lead process for third-party building certifications, if applicable.
  • Ensure compliance with all national, provincial, and municipal legislation, regulations and codes, including health and safety, and environmental programs.
  • Support the Life Safety and Security team and, as appropriate, respond to after-hours emergency calls by going to the site and taking the necessary actions required.
  • Ensure compliance with management agreements, as required.
  • Provide strategic portfolio and property planning, including leading the preparation of Asset Plans and Annual Property Budgets.
  • Identify and prepare cash flow analysis of value creation opportunities within the portfolio.
  • Make recommendations regarding leasing strategies, property operations and capital improvements in respect of each property and support or execute as required.
  • Support the acquisition, development, and disposition of properties, actively participate in the due diligence process, and oversee the transition of new assets into the portfolio and implementation of underwriting plans.
  • Implement and manage risk mitigation strategies for the portfolio.
  • Conduct thorough market research to support Asset Plans and new investment opportunities.
  • Lead inter-departmental monthly financial reviews to ensure timely delivery of results and the advancement of key strategic priorities.
  • Work collaboratively with the Technical Services, Energy Management, Life Safety and Security, Property Accounting, Leasing and Development teams to execute property-specific asset plans and deliver results in accordance with the annual operating and capital budget to maximize portfolio NOI, FFO, AFFO and NAV.
  • Manage the accounts receivable process to ensure timely collection of monthly rent and tenant charges, assist with difficult accounts.
  • Provide input on the appraisal of all assets within portfolio.
  • Forecast and monitor all financial and non-financial metrics.
  • Ensure exceptional customer service delivery.
  • Build strong relationships with users through regular interactions and Allied’s User Engagement Program.
  • Review user surveys and implement measures to enhance user satisfaction and retention.
  • Lead or support new user onboarding.
  • Other duties as assigned.

Requirements

  • 3-5 years of relevant commercial real estate industry experience in multiple disciplines including asset management, property management, acquisitions and leasing.
  • Undergraduate degree in Business, Economics, Finance or Real Estate.
  • Highly developed written and oral communication skills.
  • Strong people management abilities, including a proven ability to build relationships.
  • Strong analytical and strategic thinking capabilities.
  • Strong knowledge of, and experience with, financial modeling and analysis, including Microsoft Excel.
  • Working knowledge of real estate valuations and returns.
  • Solid understanding of building fundamentals and construction.
  • Ability to work in a fast-paced environment and carry out multiple responsibilities simultaneously.
  • Team player attitude.
  • MBA and/or graduate degree in real estate or finance.
  • Industry designations.
  • Knowledge of Yardi.

Skills

  • Asset Management
  • Property Management
  • Acquisitions
  • Leasing
  • Financial Modeling
  • Financial Analysis
  • Microsoft Excel
  • Real Estate Valuations
  • Building Fundamentals
  • Construction
  • Teamwork
  • Collaboration
  • Communication
  • Strategic Thinking
  • People Management
  • Customer Service
  • Risk Mitigation
  • Market Research
  • Financial Reviews
  • Accounts Receivable Management
  • User Experience Enhancement
  • Sustainability Planning
  • Energy Management
  • Life Safety
  • Security Management

Location

  • Canada

Work Type

  • In-person
  • Full-time

Experience Level

  • 3-5 years

Education Level

  • Undergraduate degree
  • MBA
  • Graduate degree

Salary/Compensations

  • $85,000 - $106,997 a year

Benefits

  • Performance-based bonus programs
  • Retirement savings program
  • Vacation
  • Six personal days
  • Half-days before statutory holidays
  • Company-paid health benefits
  • Vision coverage
  • Dental coverage
  • Healthcare spending account
  • Employee assistance program
  • Paid volunteer day

About the Company

  • Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities.
  • Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness.
  • Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us.
  • This vision informs how we operate, how we design and how we lead.
  • Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.
  • Allied is also a place to build a career of consequence.
  • If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

Equal Opportunity

  • We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization.
  • All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background.
  • Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities.
  • All qualified candidates are encouraged to apply.
  • We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process.