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About the Role

This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions-oriented mindset. Collaborating cross-functionally, manage communications, administrative workflows, and implement processes that drive efficiency. Provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. This role is equal parts analyst, programme coordinator, and operator - comfortable moving between high-level strategic support and detailed execution.

Responsibilities

Act as a trusted thought partner to the PS Lead on operational and strategic topics
Support cross-functional alignment, problem-solving, and decision-making with structured insights
Produce ad hoc analyses and data consolidation for the PS Lead, Programme Directors, and key stakeholders
Monitor and control programmes financial performance working with Finance
Monitor resource allocation and capacity alignment across the BU
Maintain CRM opportunity governance and pipeline hygiene
Establish and maintain health KPIs covering all aspects of PS & Delivery function
Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
Track strategic initiatives including AI programmes and cross-team workstreams
Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
Work closely with Programme Directors to ensure execution alignment and workflow consistency
Manage the CLM system — internal contract approval cycles and governance
Maintain the Delivery organisational structure and keep it accurate and current
Own, maintain and promote the central knowledge repository — structured, accessible, and up-to-date
Drive standardisation of lessons learned and their implementation in projects delivery
Organise and facilitate BU Town Halls and internal communications rhythms
Experience supporting RFP responses and proposal preparation in a professional services context
Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content

Requirements

Familiarity with AI-driven tools for reporting automation, workflow optimisation, or data analysis

Skills

Reporting
Financial tracking
Process improvement
Organisational skills
Analytical mindset
Communication
Administrative workflow management
Performance visibility
AI & Automation fluency

Location

London - WC2

Work Type

Flexible Hybrid working model

About the Company

Sapiens is hiring a PS Operations & Delivery Lead - a key role at the heart of our Professional Services function. You'll keep the operational engine running smoothly, supporting senior leadership with sharp reporting, financial tracking, and process improvement that makes the whole team more effective. If you're highly organised, analytically minded, and thrive when you're the person who makes things happen behind the scenes, we'd love to hear from you.