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About the Role

This role provides administrative support to third-party service providers, manages invoicing, tracks partner compliance, handles customer satisfaction, and oversees claims and corrective actions for delivery and installation services.

Responsibilities

• Provide administrative support for 3rd party service providers (Warehouse, Delivery, Installation).
• Audit invoices.
• Track partner compliance, including contracts, SOPs, COIs, and certifications.
• Manage customer satisfaction and scorecards.
• Process freight and property damage claims.
• Control and follow up on corrective actions.
• Provide coverage for delivery and installation planning.

Requirements

• Strong administrative and coordination skills to support multiple external service providers and internal stakeholders.
• Experience working with third-party logistics, delivery, installation, service, or field operations partners.
• Detail-oriented approach to invoice review, cost validation, and supporting accurate vendor billing.
• Ability to monitor contract requirements, service standards, and compliance expectations across external providers.
• Comfortable following up on corrective actions, service failures, claims, and open operational issues through to resolution.
• Strong communication skills to gather information, clarify requirements, and keep stakeholders informed.
• Practical understanding of delivery and installation planning.
• Organized and process-driven, with the ability to maintain trackers, documentation, and follow-up routines.
• Able to identify recurring issues, escalate risks appropriately, and support continuous improvement across the external service network.
• Comfortable working in a fast-paced environment where priorities can shift and timely follow-up is critical.

Skills

• Administrative support
• Coordination
• Invoice auditing
• Compliance tracking
• Customer satisfaction management
• Claims processing
• Corrective action management
• Delivery planning
• Installation planning
• Communication
• Process management
• Risk escalation
• Continuous improvement

Salary/Compensations

• $60,000 to $70,000 annually

About the Company

• Miele is a family-owned, family-run company with over 125 years of tradition.
• The company strives for a healthy balance between employee demands and appreciation.
• Miele aims to be 'forever better' through employee specialist knowledge, ambition, and forward-thinking.
• The company fosters a good working environment and encourages living and passing on Miele values.
• Miele is a global market leader in the premium domestic appliance segment.
• The company's success is built on high-quality products, excellent service, and strategic actions.
• Employees at Miele experience personal and professional growth.
• Miele has over 23,000 employees in 50 countries.