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About the Role

As the Retail Operations Coordinator, you will support key operational initiatives and programs across Chanel Canada boutiques, working cross-functionally with boutique teams, retail management, and corporate partners.

Responsibilities

• Support retail operations.
• Collaborate with boutique teams to identify operational improvements.
• Support change management activities, including stakeholder engagement, communication, and training to maximize adoption of new processes, tools, or standards.
• Act as a liaison between boutiques and head offices, ensuring local needs are addressed and best practices are shared.
• Maintain all new and existing operational processes and ensure boutique alignment.
• Scale solutions that optimize both front of house and heart of house operations.
• Participate in boutique operational activities, launches, inventory management, asset protection, and compliance projects, driving a culture of accuracy and vigilance.
• Monitor the rollout of existing & new technologies, systems, and tools to elevate boutique operations.
• Partner with boutique management to implement strategies that reduce risk, control costs, and improve the overall customer and employee experience.
• Foster a culture of innovation by encouraging creative solutions, piloting new ideas, and sharing learnings broadly.
• Organize and facilitate regular project update meetings, workshops, and feedback sessions to ensure alignment and momentum.
• Serve as a role model for adaptability, resilience, and positive change.
• Ensure clear, timely, and effective communication of status updates, and outcomes to all stakeholders.
• Partner with the Retail Operations Manager and other leaders to synchronize project efforts and share resources.
• Uphold and communicate Chanel’s values, standards, and expectations in all project activities.

Requirements

• 2-4 years boutique operations experience.
• Experience with RFID, Point of sale, Coupa and Microsoft 365 an asset.
• Tech savvy, with proficiency in Microsoft Office and project management software.
• Exceptional communication and relationship-building skills.
• Analytical mindset with strong attention to detail, urgency, and accountability.
• Passion for driving operational excellence and continuous improvement.

Skills

• RFID
• Point of sale
• Coupa
• Microsoft 365
• Microsoft Office
• Project management software
• Communication
• Relationship-building
• Analytical mindset
• Attention to detail
• Urgency
• Accountability

Location

• Toronto

Work Type

• Fixed-term
• Full-time

Experience Level

• 2-4 years

Salary/Compensations

• $60-65kCAD annually + bonus

Benefits

• Wellbeing programmes
• Learning and development opportunities
• Parental leave for all parents globally

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.