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About the Role

Under moderate supervision, this position is responsible for handling first-party property claims, including investigation, evaluation, estimation, and negotiation to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. This role may also involve handling claims in other lines of business and ensuring compliance with all quality standards and regulations.

Responsibilities

• Handles 1st party property claims of moderate severity and complexity as assigned.
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims.
• Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Knowledge Guides.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• May provides mentoring and coaching to less experienced claim professionals.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Requires participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Must secure and maintain company credit card required.
• Acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required.
• Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
• On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.
• Requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
• Perform other duties as assigned.

Requirements

• Bachelor's Degree.
• General knowledge of estimating system Xactimate.
• Two or more years of previous outside property claim handling experience.
• Interpersonal and customer service skills – Advanced.
• Organizational and time management skills- Advanced.
• Ability to work independently – Intermediate.
• Judgment, analytical and decision making skills - Intermediate.
• Negotiation skills – Intermediate.
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively –Intermediate.
• Investigative skills – Intermediate.
• Ability to analyze and determine coverage – Intermediate.
• Analyze, and evaluate damages –Intermediate.
• Resolve claims within settlement authority – Intermediate.
• Valid passport.
• High School Diploma or GED.
• One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.
• Valid driver's license.
• Must be capable of safely climbing a ladder when deploying to a catastrophe.

Skills

• Xactimate
• Claim handling
• Customer service
• Time management
• Independent work
• Analytical skills
• Decision making
• Negotiation
• Communication
• Investigation
• Coverage analysis
• Damage evaluation
• Settlement resolution

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Intermediate
• Advanced

Education Level

• Bachelor's Degree
• High School Diploma or GED

Salary/Compensations

• $67,000.00 - $110,600.00

Benefits

• Health Insurance
• 401(k) matching
• Student loan debt program (Paying it Forward Savings Program)
• Pension Plan
• 20 days Paid Time Off annually
• Nine paid company Holidays
• Wellness Program
• Mental health program
• Volunteer Rewards program
• Matching Gift program

About the Company

• Taking care of our customers, our communities and each other. That’s the Travelers Promise.
• Maintained our reputation as one of the best property casualty insurers in the industry for over 170 years.
• A culture that is rooted in innovation and thrives on collaboration.
• Has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.
• Recognized by organizations such as G.I. Jobs and Military Times.
• Employees are valuable assets to their hometowns, volunteering for important causes each year.

Equal Opportunity

• Travelers is an equal opportunity employer.
• We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
• In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.