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About the Role

The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. This role supports system maintenance, user account management, and documentation of technical solutions.

Responsibilities

• Manage IT tickets by troubleshooting basic issues, documenting solutions, and escalating complex problems to the IT team.
• Follow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation.
• Provide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements.
• Assist with the offboarding process by deactivating accounts, backing up data, and tracking company assets.
• Help create and deploy system images for hardware setups.
• Maintain and organize inventory records for IT assets, including computers, peripherals, and software licenses.
• Track and document the lifecycle of IT equipment.
• Uphold the Core Values and be a valuable member of the Four Hands Team.

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows OS.
• Exposure to Microsoft Azure is a plus.
• Familiarity with imaging tools and inventory management software.

Location

• On-site

Work Type

• Part-time
• Internship

Experience Level

• Intern

Education Level

• Pursuing a degree in Information Technology, Computer Science, or a related field

About the Company

• Four Hands is a leading designer and wholesaler of furniture and décor with over 25 years of experience.
• Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor.
• The company is recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces.
• Four Hands invests in its employees, fostering careers and celebrating achievements.
• The company's trade customers range from interior designers to large retailers.
• Four Hands is constantly pursuing better designs and sourcing materials.

Equal Opportunity

• Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.