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About the Role

Join Accor, a pioneer in responsible hospitality with over 45 brands and 5,600 hotels worldwide. As a Heartist®, you will contribute to creating lasting experiences in a caring and supportive environment, with opportunities for growth and exclusive benefits.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests in an informative and helpful way
• Receive and process all cash and credit card transactions from guests efficiently and accurately
• Process room charges for in-house guests
• Balance the point of sale system at end of shift
• Follow outlet policies, procedures and service standards
• Have full knowledge of all menu items and pricing
• Create coffee drinks & food on order
• Serve guests in a timely and efficient manner
• Maintain station cleanliness during shift
• Follow all safety and sanitation policies
• Other duties as assigned
• Have full knowledge of all menu items, garnishes, contents and preparation methods

Requirements

• Previous guest service experience preferred
• Previous point of sale system experience preferred
• Must have good cash handling skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Constant standing throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Must have proof of eligibility to work in the United States

Skills

• Cash handling
• Communication
• Organization
• Interpersonal skills
• Problem solving
• Teamwork

Location

• United States

Work Type

• Permanent
• Full-Time

Salary/Compensations

• $32.91 per hour

Benefits

• Exclusive benefits specific to the sector and beyond
• Strong recognition for daily commitment

About the Company

• Accor is a pioneer in the art of responsible hospitality.
• The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
• Each brand has its own personality, but all share a common ambition: to keep innovating and challenging the status-quo.

Equal Opportunity

• Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.