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About the Role

As a Retail Media Sales Operations Manager, you will be responsible for the operational steering and optimization of our entire sales ecosystem for Retail Media in Germany. You will manage the performance and cost efficiency of our internal telesales teams and our BPO partners. In this role, you will build scalable processes, manage vendor relationships, implement sales enablement frameworks, and establish quality management standards. You will be the central point of contact between Sales, BPO partners, Product, and Analytics, ensuring operational excellence throughout the customer journey.

Responsibilities

Steering and optimizing sales performance across internal telesales teams and external BPO partners to achieve revenue and efficiency goals.
Managing operational BPO vendor management, including SLA definition, performance monitoring, quality assurance, contract management, and cost optimization.
Building and continuously developing scalable sales processes from lead generation through conversion to after-sales for SMB and chain segments.
Implementing and managing sales enablement systems: CRM optimization, sales scripts, training materials, onboarding processes, and best practice frameworks.
Developing and monitoring key performance indicators (conversion rates, call quality, revenue per agent, cost per acquisition) and creating meaningful reports and forecasts.
Designing and implementing quality management frameworks, including call monitoring, feedback processes, and continuous improvement measures.
Optimizing lead routing, segmentation logic, and sales funnel efficiency through data-based analysis and A/B testing.
Collaborating closely with Product, Marketing, and Analytics teams on product development, go-to-market strategies, and tool optimization.
Identifying automation and scaling potentials and executing process improvement projects.

Requirements

Solid experience in Sales Operations, Revenue Operations, or Commercial Operations, ideally related to telesales, inside sales, or e-commerce.
Extensive relevant professional experience and a completed degree in Business Administration, Economics, Business Informatics, or a related field.
Proven experience in managing BPO partners or external service providers, including SLA management and vendor performance optimization.
Strong process and system competence: experience with CRM systems (Salesforce, HubSpot, etc.), sales enablement tools, and reporting platforms.
Excellent analytical skills for evaluating complex datasets, deriving recommendations, and making data-driven decisions.
Hands-on mentality with the ability to manage operational details while driving strategic initiatives.
Strong communication and stakeholder management skills: ability to convince internal teams and external partners and actively drive change.
Project management competence to simultaneously manage multiple initiatives with varying priorities and stakeholders.
Very good written and spoken German and English skills.

Skills

Sales Operations
Revenue Operations
Commercial Operations
Telesales
Inside Sales
E-commerce
BPO Management
SLA Management
Vendor Performance Optimization
CRM Systems (Salesforce, HubSpot)
Sales Enablement Tools
Reporting Platforms
Data Analysis
A/B Testing
Project Management
Stakeholder Management

Location

Berlin-Kreuzberg

Work Type

Hybrid
Full-time

Experience Level

Extensive relevant professional experience

Education Level

Completed degree in Business Administration, Economics, Business Informatics, or a related field

Benefits

Competitive compensation package
Open feedback culture
Regular performance reviews
Permanent employment contract
Hybrid working model (3 days office, 2 days home office)
Urban Sports Club membership
Monthly travel allowance of €59
€90 monthly Lieferando Pay credit
Company pension plan with 20% employer contribution
Diverse and inclusive team
Access to communities and ERGs
After-work drinks
Regular team events
Social engagements
Summer and/or winter party
Rent-a-bike program (interest-free leasing)

About the Company

Leading global online delivery platform.
Vision: To enable everyday convenience.
Tech platform connects millions of customers with thousands of restaurant, supermarket, and convenience partners worldwide.
Global food tech company with over 60 million active users across 24 countries.
Connecting customers from Amsterdam to Auckland with the food they love.

Equal Opportunity

Regardless of who you are, how you look, what you love, or where you come from, at Just Eat Takeaway.com you will find your place.
Committed to creating an inclusive culture that fosters diversity of people and thought, where all employees truly feel a sense of belonging and can bring their colorful selves to work every day.