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About the Role

The Drain Technician will be an ambitious, self-starter who is outgoing and enjoys solving customer problems. Working as a team player, the Drain Technician will be punctual, communicate effectively, present professionally, and understand each customer's unique issue. Successful candidates will look forward to providing accurate quotes and helping customers understand why Balkan is their best choice. This role offers substantial growth opportunities, both personally and professionally.

Responsibilities

Perform all aspects of Drain Technician work.
Respond to emails and phone calls within two hours.
Complete and submit paperwork daily, including timesheets, worksheets, and payments.
Meet service level agreements, providing drain service within 4 hours of the client's initial call.
Manage appointments effectively, communicating details with customers and colleagues.
Maintain system of record with all pertinent information in Dispatch and/or Salesforce.
Accurately calculate estimates and bids for customers.
Coordinate pricing with Customer Service.
Explain the resolved drain issue to the client.
Leave sales pamphlets and quote amounts on business cards with customers.
Work with insurance companies and/or contractors/clients for home insurance and service line protection jobs.
Prepare and file insurance paperwork and supplements.
Refer to the Sewer & Drain Price List for the latest prices.
Establish payment terms before the job starts.
Collect payment upon job completion.
Complete appointments in a timely manner.
Document explicit notes in Dispatch for every step of the job.
Provide drain service for AWR and HomeServe clients within 4 hours of the initial call.
Ensure AWR clients receive service within 24 hours, scheduling a dig for the next workday if the line cannot be cleared.
Upload videos, diagrams, and before/during/after photos in Dispatch.
Close out completed jobs.
Utilize the pause feature for any job delays.
Check Dispatch for the next assignment between jobs.
Contact Customer Service for next steps if no assignments are pending and return to the office to clean and stock vans if necessary.
Leave a copy of the repair summary form with the customer after every job.
Complete and submit paperwork to the office daily.
Review and understand procedures for AWR, Service Guarantee, Hanging Sewers, Drain Van & Equipment Repairs, Sewer Repairs and Relays, In Person Signing using Docusign, and BLOCK PARKING INSTRUCTIONS.
Report vehicle/equipment issues, accidents, and parking tickets immediately.
Submit gas receipts daily.
Participate in on-line and in-field training to improve skills and knowledge.
Adhere to Job Site Safety Requirements and Procedures, including safety checks.
Demonstrate Balkan’s Values.
Work and drive safely, looking out for team members' well-being.
Communicate promptly and clearly with all team members.
Take pride in work as a Balkan Team Member.

Requirements

Must be an ambitious, self-starter.
Must be outgoing.
Must enjoy solving people's problems.
Must be a team player.
Must show up on-time.
Must communicate well.
Must present him/herself well.
Must be able to listen to and understand each unique problem from a customer.
Must be able to present an accurate quote.
Must be able to help customers understand what makes Balkan their best choice.
Must be able to meet service level agreements.
Must be able to manage appointments effectively.
Must be able to maintain a system of record.
Must be able to accurately calculate estimates and bids.
Must be able to coordinate pricing.
Must be able to get the customer the correct quote.
Must be able to explain the drain issue to the client after resolution.
Must be able to leave sales pamphlet with quote amount.
Must be able to write quote $ amount on business card.
Must be able to work with insurance company and/or Contractor/Client if needed.
Must be able to prepare and file insurance paperwork and supplements.
Must be able to refer to price lists.
Must be able to establish payment terms before job starts.
Must be able to collect payment when job is done.
Must be able to complete appointments in a timely manner.
Must be able to document explicit notes in Dispatch.
Must be able to provide drain service within 4 hours.
Must be able to ensure AWR clients receive service within 24 hours.
Must be able to make all efforts to schedule a dig the very next workday if the line cannot be cleared.
Must be able to upload videos and diagrams in Dispatch.
Must be able to upload before, during and after photos in Dispatch.
Must be able to close out any open jobs once completed.
Must be able to utilize the pause feature.
Must be able to check Dispatch for next assignment.
Must be able to contact Customer Service for next steps if no assignments are pending.
Must be able to return to the office to clean and stock up vans if nothing is pending.
Must leave a copy of the repair summary form with your customer after every job.
Must leave a repair summary with each and every claim serviced for AWR.
Must complete paperwork and submit to the office daily.
Must review and understand procedures.
Must report vehicle/equipment issues immediately.
Must report accidents immediately.
Must submit parking tickets immediately.
Must submit gas receipts daily.
Must participate in on-line and in-field training.
Must adhere to Job Site Safety Requirements and Procedures.
Must demonstrate Balkan’s Values.
Must work safely.
Must drive safely.
Must look out for your Team Members well-being.
Must communicate promptly and clearly with all of your Team Members.
Must be proud of your work as a Balkan Team Member.

Skills

Drain Technician work
Email and phone communication
Paperwork completion and submission
Appointment management
Customer communication
System of record maintenance (Dispatch, Salesforce)
Estimate and bid calculation
Pricing coordination
Customer service
Problem-solving
Marketing
Insurance claims processing
Payment collection
Documentation
Sewer line cleaning
Vehicle/Equipment maintenance reporting
Training participation
Job site safety procedures
Teamwork
Safe driving practices

Location

Work Type

Full-time

Experience Level

Entry-level

About the Company

Joseph L. Balkan aka Balkan Sewer & Water Main Service is NYC's largest and most trusted provider.