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About the Role

The Senior Manager, Project Management & Operations, Integrated Channel Marketing (ICM) is a senior operational leader responsible for designing, governing, and delivering project management systems and practices for complex, cross-departmental initiatives at MSF USA. This role owns and matures the organization-wide project management infrastructure, tools, templates, and governance models, influencing how work is planned and delivered, with a focus on fundraising and marketing deliverables. The position oversees the delivery of initiatives, acts as an operational integrator across departments, aligns stakeholders, manages interdependencies, and mitigates delivery risks, directly impacting revenue-critical fundraising efforts. The role also provides operational leadership and supervision to project management support staff and partners.

Responsibilities

Lead organization-wide project management systems and governance, including enterprise administration of Asana.
Design and continuously improve shared workflows, templates, and automations for scalable delivery of Integrated Channel Marketing and cross-departmental initiatives.
Own end-to-end delivery of a portfolio of intermediate to complex, medium- and long-term initiatives.
Align stakeholders, sequence interdependent work, and coordinate internal teams and external agencies to deliver revenue-critical outcomes.
Provide senior operational leadership by identifying and managing cross-departmental delivery risks, issues, and dependencies.
Make informed trade-offs and advise stakeholders to maintain momentum in complex and ambiguous environments.
Strengthen organization-wide project management capability by embedding scalable systems, standards, and ways of working.
Drive continuous improvement in planning, accountability, and delivery effectiveness for improved marketing and fundraising outcomes.
Provide direct supervision to the Integrated Channel Marketing Analyst.
Provide functional leadership and oversight to ICM agency project managers.
Set delivery standards, reinforce governance, and ensure consistent execution across internal and external teams.
Manage and coordinate freelancers, agencies, interns, and volunteers as needed.
Assess and respond to complex, ambiguous situations, exercising judgment that balances competing priorities, delivery risk, and long-term operational impact.
Diagnose systemic challenges in project delivery and ways of working, designing and implementing scalable solutions.
Establish operational authority and trust with senior stakeholders, internal teams, and external partners.
Translate strategic priorities into operational solutions, ensuring project management systems support MSF USA’s fundraising objectives.

Requirements

Minimum 7 years of successful fundraising experience.
Minimum 2 years of staff management experience.
Minimum 5 years of project management experience and demonstrated ability to effectively manage complex projects.
Experience with digital project management software, such as Asana, Trello, Workfront, or similar tools.
Excellent time management and organizational skills.
Keen attention to detail with ability to track multiple projects at one time.
Ability to work with a minimum of supervision.
Must be willing to travel for work as needed.

Skills

Project Management Operations & Governance
Portfolio & Cross-Departmental Delivery
Operational Leadership, Risk and Issue Management
Capacity Building & Continuous Improvement
People Management & Delivery Support
Planning and Aligns
Financial Acumen
Tech Savvy
Data Collection and Analysis
Project Management Skills
Presentation and Written Communication Skills
Organizational Insight
Asana
Trello
Workfront

Location

NYC
Hybrid

Work Type

Hybrid

Experience Level

Senior Manager
Minimum 7 years of fundraising experience
Minimum 2 years of staff management experience
Minimum 5 years of project management experience

Education Level

PMP Training or Certification preferred; but not required

Salary/Compensations

$101,769 - $152,653

About the Company

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most.
The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries.
MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics.
Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities.
Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality.
We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Equal Opportunity

MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce.
We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices.
We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.