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About the Role

The Engine Product Support Sales Manager will plan, direct, and coordinate activities to develop and control sales and service programs to achieve targeted engine parts and service sales volume and margins, while providing a high level of customer satisfaction.

Responsibilities

• Plan, direct and coordinate activities to develop and control sales and service programs to produce targeted engine parts and service sales volume and margins.
• Provide a high level of customer satisfaction in alignment with corporate values.
• Provide adequate sales coverage.
• Take appropriate actions for significant growth opportunities by planning and controlling marketing strategies, tactics and sales techniques for promoting sales of CSA's and product support.
• Review quotation worksheets, contracts and purchase orders prior to acceptance.
• Maintain working knowledge of Caterpillar Merchandising Programs.
• Maintain positive working relationship with Caterpillar Sales and Support Groups.
• Review receivable with sales force and support collection efforts in conjunction with the Credit Department.
• Work effectively with Parts and Service Management to determine pricing of work, control costs and communicate work schedules.
• Collaborate with Service Supervisors in developing and implementing marketing plans for promoting sales of CSAs and product support.
• Work effectively with Sales force to provide CSA's, life cycle pricing and customized product support offerings for new opportunities.
• Work effectively with Project Management to ensure product support coverage exists for all new installations including customer training.
• Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety.
• Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability.
• Take accountability for talent development by regularly reviewing and discussing employee development activities.
• Be an active part in the continuous improvement of H.O. Penn’s safety culture.
• Timely completion of any required safety training for self and direct/indirect reports.
• Adherence to all Environmental, Health, and Safety Policies.
• Understand job risks and take appropriate steps to mitigate those risks, including wearing required personal protective equipment.
• Continually assess the appearance, including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility.
• Take corrective action on any items noted during assessments to ensure compliance with company appearance standards.
• Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of facilities.

Requirements

• Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams.
• Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies.
• Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships.
• Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis.
• Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment.
• Excellent organizational, written, and verbal communication skills.
• Valid driver’s license required with ability to travel locally up to 50%.
• Standing and/or sitting for prolonged periods of time.
• Hand coordination for typing, writing, and computer use.
• Occasional forward bending and reaching.
• Occasional walking and climbing stairs.
• Carrying (up to 20lbs.).

Skills

• Sales management
• Team development
• Market analysis
• Competitive analysis
• Customer needs analysis
• Growth strategy development
• Negotiation
• Relationship management
• Customer engagement
• Financial acumen
• Pricing strategies
• Margin analysis
• Profitability analysis
• Self-motivation
• Prioritization
• Organizational skills
• Written communication
• Verbal communication
• Caterpillar Merchandising Programs
• Caterpillar Sales and Support Groups collaboration
• Marketing plan development
• Product support sales
• Talent development
• Coaching
• Feedback
• Accountability
• Safety culture
• Risk mitigation

Location

• Poughkeepsie, NY
• Bloomingburg, NY
• Bronx, NY
• Holtsville, NY
• Medford, NY
• Newington, CT

Work Type

• Full-time

Experience Level

• Minimum 3+ years of sales management experience

Salary/Compensations

• $110,000-$135,000/year

Benefits

• Medical / Dental / Vision Insurance
• 401(k) with company match
• Paid time off & company holidays
• Company provided cell phone, laptop, & vehicle
• 25% bonus potential

About the Company

• H.O. Penn Machinery is a company hiring for an Engine Product Support Sales Manager.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.