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About the Role

The Receptionist will be permanently based on the reception desk, covering the front of house function. This role represents St James and its clients, providing a high level of customer service and professionalism to ensure client satisfaction. The Receptionist will liaise with occupiers and make the building their own.

Responsibilities

• Take full ownership of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, security, and other departments as necessary.
• Ensure all functions are carried out in accordance with stipulated protocols and procedures.
• Maintain up-to-date St James Operations Manual, occupier procedures, and phone database.
• Serve as a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
• Meet and greet all guests and visitors, providing exceptional service.
• Sign in guests and visitors according to security procedures and direct them to the relevant floors.
• Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions knowledgeably and professionally.
• Receive and answer calls promptly and efficiently, transferring calls as appropriate.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
• Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks.
• Possess good knowledge of meeting room space and requirements, liaising with the meeting rooms coordinator.
• Ensure the reception area is kept organised, clean, and tidy at all times.
• Stand to greet all visitors.
• Be present and ready to greet at the allocated time.
• Maintain good working relationships with colleagues.
• Adhere to St James policies and procedures, code of conduct, and emergency procedures.
• Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.

Requirements

• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Good command of the English language.
• Working knowledge of IT with experience of using Microsoft Office.

Skills

• Good interpersonal skills
• Flexibility to work with a range of styles and personalities and according to business demands
• Excellent customer service skills
• Strong efficiency and motivation
• Excellent punctuality
• Outgoing and “can do“ attitude
• Innovation and creativity
• Tact and diplomacy
• Proactive and helpful

About the Company

• St James