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About the Role
As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious.
Responsibilities
- Deliver exceptional client journeys
- Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
- Create seamless, end-to-end luxury experiences—from consultation through to aftercare
- Ensure every visit feels personalised, welcoming, and memorable
- Drive sales through expertise and connection
- Confidently link treatments to tailored product recommendations
- Build, manage, and grow your own loyal client base
- Encourage repeat bookings and long-term skincare journeys
- Take pride in achieving and exceeding personal KPIs
- Use advanced consultation and technology
- Conduct in-depth consultations, including HD skin scans
- Analyse skin concerns and build tailored treatment and skincare plans
- Follow up proactively to track progress and maintain client engagement
- Build trust-based relationships that turn new clients into loyal advocates
- Champion product knowledge and brand standards
- Maintain expert knowledge of ELEMIS products, ingredients, and treatments
- Stay up to date with industry trends, innovations, and new launches
- Represent the brand with professionalism, confidence, and authenticity
- Create a premium in-store experience
- Maintain exceptional standards in treatment delivery, hygiene, and presentation
- Ensure the counter and treatment areas reflect a luxury environment at all times
- Support events, promotions, and in-store experiences that attract and retain clients
- Operate with excellence and sustainability in mind
- Support stock accuracy, merchandising, and operational standards
- Contribute to a high-performing, compliant, and visually elevated counter
- Embed sustainability into daily decisions, helping to reduce waste and environmental impact
Requirements
- Passionate about skincare, treatments, and delivering exceptional client experiences
- Experienced in luxury retail, spa, or treatment environments
- Confident in consultative selling and building personalised recommendations
- Proven ability to build a loyal client base and drive repeat business
- A strong communicator with a natural talent for building genuine relationships
- Comfortable using (or excited to learn) skincare technology
- Results-driven, with pride in achieving targets and contributing to team success
- A positive, inclusive team player who values diversity and collaboration
Skills
- Beauty Therapy (Level 2 or equivalent preferred)
- Consultative selling
- Client relationship management
- Skincare technology
- Communication
- Teamwork
- Product knowledge
- Brand representation
Location
- The House of Elemis, London
Work Type
- Permanent - Full Time
Experience Level
- Experienced
Education Level
- Beauty Therapy (Level 2 or equivalent preferred)
Benefits
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- 27 days holiday per year and your birthday off
- Company Pension Scheme
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Comprehensive training in advanced treatments, skincare technology, and product expertise
- Ongoing development opportunities to grow your career
About the Company
- Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B‑Corp.
- ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.
- Award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual.
Equal Opportunity
- We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.