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About the Role

As an HVAC Service Technician, you will be a critical part of our team, ensuring our customers receive world-class service. You will perform maintenance, diagnostics, and repairs on heating, ventilation, and air conditioning systems. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers.

Responsibilities

• Perform diagnostics, repairs, and maintenance on residential and light commercial HVAC systems with accuracy and efficiency.
• Build lasting relationships with customers by providing professional, friendly, and transparent service.
• Educate customers on solutions to improve their comfort and system performance.
• Maintain up-to-date knowledge of HVAC technologies and best practices.
• Stay informed about high-end and energy-efficient systems to support our premium customer base.
• Identify opportunities for system upgrades, maintenance plans, and accessories that enhance the customer experience and system performance.
• Assist with lead sales to drive value for the customer and the company.
• Represent the company with a polished appearance, courteous demeanor, and strong work ethic.
• Respect customer property and leave work areas clean and orderly.
• Work closely with the service department and management to achieve team goals and exceed customer expectations.
• Participate in community events and initiatives as part of our commitment to giving back to the Austin area.

Requirements

• Minimum 5 years of HVAC service experience (preferred).
• EPA certification required.
• Ability to work in varying environments and lift up to 50 lbs.
• Punctual, reliable, and self-motivated, with a commitment to excellence.
• Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools.

Skills

• Strong diagnostic and troubleshooting abilities
• Excellent communication skills
• Excellent customer service skills

Location

• Austin, TX

Work Type

• Dispatch from home

Experience Level

• 5 years of HVAC service experience (preferred)

Education Level

• EPA certification required
• NATE certification is a plus

Salary/Compensations

• $100 per sold hour
• $25 for each maintenance task completed
• Additional services sold during maintenance earn $100/hour
• 3% commission on system sales from your leads
• Monthly bonus pool paid based on ranked performance across key metrics

Benefits

• Sign On Bonus!
• 401(k) w/ company match
• Health insurance ($0 Ded / $0 Copay / $0 Coins)
• Dental insurance
• Vision insurance
• Life insurance
• STD / LTD insurance
• Critical illness / Accident insurance
• Paid time off
• Employee assistance program
• Paid training and ongoing professional development
• Company vehicle and fuel card
• Referral program

About the Company

• McCullough Heating and Air Conditioning is the largest family-owned residential HVAC service provider in Austin, TX with a sterling reputation built over 40 years.
• We are dedicated to not only providing top-notch service but also educating and engaging our community.
• We are a company that values integrity, professionalism, and community.
• You will be part of a supportive team where your contributions make a real impact.
• We invest in your growth with ongoing training and career development.
• Our reputation for five-star service means you’ll be proud to wear our name.