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About the Role

The Office of Information Technology is seeking a Sr Quality Engineer (Sr IT Analyst) to join our dynamic team. In this role, you will define and drive the modernization of our data infrastructure using Microsoft cloud technologies. As the technical authority for the Bar’s data platform, you will lead the development of scalable, automated data pipelines, establish governance standards, and guide cross-functional teams to deliver data-driven solutions that support Analytics, AI, compliance, and operational efficiency.

Responsibilities

Ensure the quality of software systems and services through quality frameworks, technologies, practices and processes.
Design test strategies, document test plans, and develop automated and manual tests.
Validate system integrations and data flows, and monitor quality metrics.
Collaborate with engineering, business technology, infrastructure, and operations teams to prevent defects and continuously improve software delivery.
Build test automation frameworks and author test cases for functional and non-functional testing.
Triage and root-cause issues for different stages of the SDLC from unit testing to production validation.
Develop and maintain documentation.
Participate in release readiness, risk assessments, and post-release verification.
Own the end-to-end quality strategy, driving test planning, automation architecture, and execution across the full software lifecycle.
Design and maintain scalable automation frameworks and integrate them into CI/CD pipelines.
Lead functional, non-functional, and integration testing, including complex internal and third-party API validations.
Define and track key quality metrics to guide release readiness.
Improve test suite stability and maintainability in partnership with engineering teams.
Establish synthetic monitoring for critical user journeys.
Coordinate testing efforts across BTS, App Engineering, and Infrastructure teams.
Facilitate defect triage and risk communication.
Produce clear documentation for environments, validation steps, and compliance needs.
Strengthen organizational quality maturity by mentoring junior QEs, training developers on tools and best practices, and building strong stakeholder relationships.
Serve as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems.
Participate in developing strategic plans for systems/applications development and modification within area of expertise.
Analyze and evaluate computer network design, operating systems, and/or business requirements.
Consult with personnel from various departments and identify areas for strategic network, database, web, and/or operating system improvements and upgrades.
Design system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions.
Develop plans to initiate improvements.
Prepare complex reports, correspondence, and other documents.
Participate on committees and task forces.
Attend meetings, conferences, and training sessions.
Answer questions and provide information to other departments.
Analyze questions and recommend appropriate corrective action.
Coordinate with systems, network, and/or database administrators to implement application or system design specifications.
Coordinate integration across multiple platforms and technologies.
Maintain effective communications with users regarding vendor activities, problems, status timelines, and other details.
Train, lead, and provide technical guidance to professional and technical staff.
Provide technical and functional supervision of contractors/vendors and after-hours technology support as required.
Coordinate the activities of State Bar technical personnel and contract personnel during major and minor network problems.
Provide problem status, oral and written, to management.
Focus on preventing and resolving network and system problems related to area of assignment.
Serve as the administrator for large and highly complex databases.
Research and identify database environment requirements and specifications.
Determine integration requirements to ensure inter-operability across multiple platforms and technologies.
Oversee and provide guidance and expertise in the design, building, installation, configuration maintenance, and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components.
Communicate and coordinate with various State Bar departments and divisions on business process automation needs.
Identify the appropriate staff resources for projects based on knowledge, skill, and workload and assign projects accordingly.
Design and create, and/or direct others in the design and creation of complex software and/or web-based applications across multiple State Bar departments.
Provide recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments.
Recommend and/or implement operating system adjustments to maximize application performance and resource resolution.
Follow, maintain, and implement internal controls, network and web security, and other security systems for computer and telecommunication data, systems, and hardware protection.
Perform other related duties as assigned.

Requirements

Bachelor’s degree in a field that develops skills related to essential duties, or equivalent academic achievement.
Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.
Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar.
Desired Experience: Five (5) years of full-time, progressively responsible experience in software testing, quality assurance, and test automation is desirable.
Principles and practices of effective team building, leadership and conflict resolution, project management and workflow analysis.
Principles of application development methodologies such as Waterfall, Agile, etc.
Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content.
Advanced principles and practices of systems and procedures analysis and design.
Complex software Tools, text equipment and measurement techniques.
A broad range of operations, services, concepts, terms, and activities common to a comprehensive, state-of-the-art information systems program.
Principles, methods, and techniques used in designing, developing, testing, and implementing computer hardware and software systems.
Principles and practices of troubleshooting computer hardware, software, and network problems.
Principles and practices of customer service.
Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment.
Techniques and practices used in managing, designing, implementing, maintaining, and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment.
Programming tools for Website servers and transaction and ancillary systems for Website support.
A broad range of protocols commonly used in wired and wireless communications networks (e.g., TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.).
Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court, as well as the associated programming languages.
Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures.
Communicate clearly both orally and in writing.
Gather, analyze, and evaluate data and information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
Research, design, implement and maintain various hardware and software technology solutions, including new technology.
Communicate technical information to a wide variety of users.
Interpret and explain pertinent State Bar and department policies and procedures.
Plan, organize, prioritize, and process work to ensure that deadlines are met.
Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems.
Adapt quickly to changes in policies, procedures, assignments, and work locations.
Establish and maintain effective working relationships within and outside the department.
Prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
Identify and resolve system performance and security issues.
Read, comprehend, and retain technical information on computer products and systems.

Skills

Microsoft cloud technologies
Data pipelines
Test automation
Manual testing
Software delivery
CI/CD pipelines
API validations
Quality metrics
Mentoring
Training
Stakeholder relationships
Waterfall
Agile
Web architecture
Web development tools
Scripting
Systems analysis
Procedures design
Troubleshooting
Customer service
Technical documentation
Network infrastructure
Telephony systems
WAN/LAN
VoIP
Audio/Video systems
Website servers
TCP
IP
UDP
SNMP
RADIUS
BGP
OSPF
RIP
Serial
TDM
TFTP
FTP
SSH
SSL
Database design
Database administration
Website management
Enterprise IT infrastructure

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

Senior
Journey level

Education Level

Bachelor's degree

Salary/Compensations

$104,308 - $139,079

About the Company

The Office of Information Technology (IT) is responsible for enabling State Bar’s internal and external stakeholders by the management, implementation, and maintenance of an organization's technology to support of State Bar’s mission and goals. The office’s primary goals are to build and maintain functional capabilities, to support innovation and to ensure that all systems are running smoothly, efficiently, and securely to support the needs of the organization and its stakeholders.
The State Bar of California’s mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.
Our Values: Clarity | Investing in Our People | Excellence | Respect | Growth Mindset
We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Equal Opportunity

We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.