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About the Role

Your role is to offer customers a unique and memorable experience to maximize sales and establish long-term customer relationships, aligning with Eres' standards and image.

Responsibilities

• Represent the image of Maison ERES with exemplary conduct and an impeccable look.
• Act as a Brand Ambassador, ensuring a perfect welcome and luxury service.
• Share expertise with customers and teams.
• Master and apply Eres Art of Sale techniques.
• Possess thorough knowledge of Eres products and stock.
• Understand and adhere to Key Performance Indicators (KPIs).
• Develop and manage customer files.
• Support other Sales Assistants.
• Manage the cash desk efficiently.
• Ensure merchandising guidelines are followed and maintain tidiness in counters and fitting rooms.
• Participate in goods reception, stock management, and boutique reorders.

Requirements

• Previous experience in a similar role within the fashion retail industry is a plus.
• Excellent communication and empathy.
• Strong customer service mindset.
• Curiosity and flexibility to adapt to a changing retail environment.
• Structured and organized approach.
• Demonstrates initiative.

Location

• London

Work Type

• Full-time
• Temporary contract

Benefits

• Wellbeing programmes
• Learning and development opportunities
• Parental leave for all parents globally

About the Company

• Eres is a French luxury brand, a reference for sophisticated wardrobes that sublimate women's bodies with allure and comfort.
• Eres launched into swimwear over fifty years ago with a unique style and know-how.
• Eres was acquired by the CHANEL Group in 1996.
• Eres develops its wardrobe with lingerie, home wear, beach wear, and active wear.
• Based in Paris, Eres creations are designed in its own Studio of Creation.
• Eres contributes to women's well-being through elegant, comfortable, and sustainable creations.
• Eres has a worldwide omnichannel distribution network including boutiques, franchises, wholesale, and e-commerce sites.
• Eres is committed to customer well-being through comfortable, stylish, and responsible products.
• Eres is undergoing a period of transformation, evolving its business model, brand positioning, product offering, distribution, customer experience, and CSR integration.
• Eres is attentive to employee well-being and fosters a collaborative approach.
• Chanel is a world leader in creating, manufacturing, and distributing luxury products.
• Chanel was founded by Gabrielle Chanel in 1910 and remains dedicated to quality craftsmanship.
• Chanel employs over 32,000 people worldwide.
• Chanel's core values include exceptional creation and client experience, nurturing human potential, and having a positive impact.
• Chanel promotes arts, culture, and creativity, investing in research & development, sustainability, and innovation.
• Chanel offers a unique working environment for employee growth and development.
• Chanel fosters collaboration and respect, believing diversity is essential to success.
• Chanel rewards employees competitively.