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About the Role

This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Transmission Electron Microscopes in the Pharma sector.

Responsibilities

Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures

Requirements

Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered.
Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
Analytical trouble shooting and problem-solving abilities
Excellent hand-eye coordination and manual dexterity
IT skills, including TCP/IP networking
Excellent communication skills in English, verbal and written
Independent, service-minded individual who can converse with customers at a very all academic levels
Highly organised, self-sufficient and motivated individual who is adept at administration
A strong team contributor, working remotely with the ability to connect with colleagues in the region
Commercial mindset
A natural interest in staying up to date with trends in technology and IT
Self-starter, likes to be challenged
Knowledge of Electron Microscopes is an advantage
Clean Driving license required

Skills

Transmission Electron Microscopy (TEM)
Field Service Engineering
Hardware and/or software problem-solving
Technical telephone and email support
Customer service
Sales lead generation
TCP/IP networking

Location

Cambridge area
Windlesham
Ascot

Work Type

Field Service
Full-time

Experience Level

Field Service Engineer

Education Level

BEng or MEng degree in Mechanical or Electronic Engineering

About the Company

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion.
No other company can match our range of customer touch points – technologically, geographically or commercially.
We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.