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About the Role
Sheffield Pharmaceuticals is seeking a quality and customer-focused Customer Service Supervisor with experience providing exceptional customer service and leading the day-to-day functions of a customer service team in a manufacturing environment.
Responsibilities
- General supervision of 3 Customer Service Representatives
- Monitor daily workload and adjust as needed to ensure adequate coverage
- Review and approve weekly departmental time cards and manage time off requests
- Ensure customer satisfaction through professional communication, order expedition, and relationship development
- Communicate effectively to ensure timely and accurate relay of information
- Coordinate and manage the resolution of customer concerns, including escalated issues
- Identify customer needs to improve service and communication
- Enter sales orders, run pick sheets and bills of materials as needed
- Process customer inquiries and correspondence regarding deliveries, concerns, terms, and order changes
- Acknowledge orders, compile quotations, and advise customers of changes
- Support Field Sales Managers and Associates as needed
- Perform other related duties as assigned
Requirements
- Ability to multi-task in a fast-paced environment
- Capability to maintain a calm, positive, and controlled demeanor in a high-pressure environment
- Ability to maintain composure during high-stress customer interactions
- Ability to complete work on time with minimal direct supervision
- Strong communication skills including verbal, written, and listening
- Attention to detail and a high degree of accuracy
- Strong organizational skills
- Continuous improvement mindset and ability to encourage the same in their team
- Computer literate with proficiency in MS Office Suite (Word, Excel, Outlook)
- Previous experience with SAP
- Previous experience with customer order and inventory forecasting is a plus
Skills
- Customer Service
- Leadership
- Communication
- Organizational Skills
- MS Office Suite
- SAP
Location
- USA
Work Type
- Full-time
Experience Level
- 5+ years of experience in Customer Service
- At least 2 years in a Manufacturing Environment
- At least 1 year of experience in a Lead or Supervisory capacity
Education Level
- Bachelors Degree in Communication, Management, or related field
About the Company
- Sheffield Pharmaceuticals offers exclusive, quality, branded products to promote wellness and relief.
- Their wellness and first aid products include a variety of creams and ointments, nasal products, and toothpaste.
- All products are made in the USA since 1850.
Equal Opportunity
- Sheffield Pharmaceuticals is an Equal Employment Opportunity employer.
- They provide equal opportunity to employees and applicants for employment without regard to race, creed, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information, protected veteran status, or other basis protected by law.