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About the Role

The Integrated Care Manager provides leadership within an Indigenous led, wholistic model of care, supporting day-to-day operations, team development, and coordination of interdisciplinary health and wellness services at SOAHAC’s London site. This role requires a balance of operational leadership, people leadership, cultural humility, and systems coordination to ensure services remain accessible, responsive, trauma-informed, and aligned with SOAHAC’s Indigenous-led integrated care framework.

Responsibilities

Provide operational and relational leadership for an inter-professional, multi-cultural health care and wellness team within an Indigenous led, wholistic integrated care model.
Support respectful and effective integration across Traditional Healing, Primary Care, Mental Health and Addictions, Social Work, Allied Health, community wellness and outreach services.
Foster strong interdisciplinary relationships grounded in cultural safety, humility, accountability and Two-Eyed Seeing principles.
Support staff in delivering trauma-informed, relationship-based care that honours Indigenous identities, lived experiences and healing journeys.
Work collaboratively with Traditional Healers, Elders, Knowledge Keepers and clinical teams to support culturally grounded wellness planning and integrated client care.
Support workforce development, onboarding, mentorship, coaching and performance management in alignment with SOAHAC’s values and leadership expectations.
Promote healthy team functioning through respectful communication, collaborative problem-solving and restorative approaches to conflict resolution.
Support operational planning, staffing coordination, scheduling practices and service accessibility to ensure timely and equitable care.
Monitor service trends and participate in quality improvement activities that strengthen client experience, integrated care outcomes and culturally grounded practice.
Support organizational learning and continuous improvement related to Indigenous cultural safety, anti-racism and integrated wholistic care.
Ensure organizational policies, health and safety practices, privacy requirements and professional standards are maintained.
Participate in community relationship-building and organizational initiatives that advance Indigenous health equity and self-determination.

Requirements

Post-secondary education in healthcare, leadership, public administration, business, or a related field (or equivalent combination of education and experience).
Minimum five (5) years of progressive leadership experience within community health, Indigenous health, primary care, mental health, or integrated wellness environments.
Experience working in or closely supporting primary care or clinical service delivery environments, with an understanding of clinic operations, provider workflows, and interdisciplinary team needs.
Demonstrated ability to lead interdisciplinary teams within collaborative and relationship-based care environments.
Strong understanding of primary care operations, service access and integrated care delivery models.
Experience working respectfully with First Nations, Inuit and Métis peoples, communities, organizations and Traditional Healing teams.
Understanding of Indigenous determinants of health, intergenerational trauma, colonial impacts and culturally safe care practices.
Knowledge of Indigenous wholistic wellness approaches and experience supporting integrated care models that include Traditional Healing and western clinical services.
Demonstrated commitment to cultural humility, reflective practice and ongoing learning.
Strong relational leadership, communication, facilitation and conflict resolution skills.
Support psychologically safe, culturally respectful and wellness-oriented team environments.
Experience managing competing priorities and supporting organizational change, team wellness and collaborative problem-solving.
Proficiency with Microsoft Office and electronic medical record systems.
Valid driver’s license, reliable vehicle and ability to travel within the London region, as well as occasionally to other SOAHAC sites or provincially.
Satisfactory and current Police Record Check is required.
Up-to-date immunization documentation in accordance with organizational requirements.
Leaders at SOAHAC are expected to model relational accountability, humility, collaboration and respect in all interactions with staff, clients, communities and partners.
This position may include additional responsibilities as required to support organizational priorities.

Skills

Relational leadership
Communication
Facilitation
Conflict resolution
Cultural humility
Systems coordination
Operational leadership
People leadership
Trauma-informed care
Relationship-based care
Two-Eyed Seeing principles
Microsoft Office proficiency
Electronic medical record systems proficiency

Location

London, ON

Work Type

Full-time
Permanent

Experience Level

Minimum five (5) years of progressive leadership experience

Education Level

Post-secondary education in healthcare, leadership, public administration, business, or a related field (or equivalent combination of education and experience)
Education in nursing or a primary care–related discipline (e.g., RPN, RN, BScN) or other regulated health profession is considered an asset

Salary/Compensations

$93,928 – $117,410 per year

Benefits

Comprehensive health, dental, life insurance and more
HOOPP (defined benefit pension plan)

About the Company

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multi-service Indigenous health and wellness organization.
We provide wholistic, culturally grounded care by integrating traditional Indigenous healing and western health practices to support balance and wellness for individuals, families and communities.
SOAHAC’s London site serves First Nations (on- and off-reserve), Inuit and Métis peoples in and around the City of London.
SOAHAC provides culturally safe, trauma-informed, relationship-based care that supports balance across the physical, mental, emotional and spiritual aspects of wellness.
We work in partnership with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers and interdisciplinary care teams to strengthen wellness, belonging and self-determination.

Equal Opportunity

SOAHAC values diversity and is an equal opportunity employer.
Hiring preference will be given to qualified Indigenous applicants (please self-identify).
SOAHAC is committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation during the recruitment process, please advise Human Resources.