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About the Role

Sierra is building a platform to help businesses create better customer experiences using AI. This role involves being a technical expert to design and demo the Agent product, providing technical solutions, and answering customer questions.

Responsibilities

• Act as a GTM technical expert, designing and demoing the Agent product.
• Offer technical solutions to meet customer needs.
• Answer technical questions about Sierra's solutions.
• Collaborate with Sales, Product, and Agent Engineering teams.
• Drive GTM functions and improve Agents through customer feedback.
• Lead and support customers in early conversations.
• Understand and anticipate customer needs.
• Connect prospect business problems with Sierra's solutions.
• Explain solutions to both technical and non-technical audiences.

Requirements

• 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
• Experience in demo building and presenting.
• Experience working with customers or clients in the GTM function.
• Experience in relationship-building with potential customers, including executives and technical leaders.
• Experience in leading the sales process with Enterprise customers.
• Ability to translate code, technical logic, and user requirements into product and engineering requirements.

Skills

• Sales Engineering
• Solutions Engineering
• Customer-facing technical sales
• Demo building
• Presenting
• Customer relationship management
• Enterprise sales process leadership
• Technical solution design
• AI

Location

• San Francisco
• Atlanta
• New York
• London
• Paris
• Madrid
• Munich
• Singapore
• Japan
• Sydney

Work Type

• In-person
• Full-time

Experience Level

• 5-7+ years

Education Level

• Bachelor's Degree or above
• Equivalent professional experience

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
• The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Co-founders are Bret Taylor and Clay Bavor, with extensive backgrounds in technology leadership.
• Sierra is working to bring the transformative power of AI to every organization.

Equal Opportunity

• We encourage you to apply even if your experience doesn't precisely match the job description.
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.