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About the Role

The Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers, and 92NY colleagues. The Coordinators are committed to providing a positive customer service experience by listening to and responding positively to patrons.

Responsibilities

• Demonstrate impeccable Customer Care when working with patrons and customers.
• Resolve customer complaints and special requests with concern and positivity, using creativity and best judgment to ensure sound resolution and, where possible, delivering customer satisfaction.
• Be a resource to patrons and program staff by maintaining a working knowledge of all 92NY programs to provide patrons with the most timely and appropriate information available.
• Process orders via all channels for all programs, ensuring that all orders are processed efficiently, accurately, and in a timely manner.
• Create and update program information in 92NY’s various databases.
• Ensure timely delivery of all confirmation, calendars, and customer inquiries and correspondence.
• Ensure that all public spaces display up-to-date marketing and development materials.
• Provide coverage to mailroom / production when required.
• Perform other reasonable related duties as directed.

Requirements

• High School Diploma
• A minimum of 1 year Customer Service/ Box Office experience in a fast-paced, deadline-oriented environment, preferably within the entertainment or tourism industry.
• Strong, effective, diplomatic communication and interpersonal skills required to positively interact with internal and external constituents.
• Proficient in the use of Microsoft Office (Word, Excel, and Outlook) with previous Tessitura experience strongly preferred.
• Effectively communicate via phone, email, and in-person with internal and external constituents.
• Flexible in approach, including towards the days and hours worked, to ensure proper coverage across 92NY’s programming portfolio including supporting special events.
• Can work independently and/or collaboratively as a member of a team.
• Multi-task within concurrent deadlines.
• Occasionally commute to and oversee off-site 92NY events.
• Perform other reasonable related duties as directed.
• Candidates should submit a personalized cover letter and resume.

Skills

• Customer Service
• Box Office experience
• Communication skills
• Interpersonal skills
• Microsoft Office (Word, Excel, and Outlook)
• Tessitura experience
• Ability to work independently
• Ability to work collaboratively
• Multi-tasking

Work Type

• 36.25 hours per week

Experience Level

• 1 year minimum

Education Level

• High School Diploma

Salary/Compensations

• $45,000