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About the Role

This Business Operations role is central to the Patient and Provider Operations organization, focusing on data insights, supply and demand dynamics, and operational systems. The role requires adaptability and a proactive approach to evolving business needs in a fast-growing startup environment.

Responsibilities

• Partner with Patient and Provider team leads to generate insights on patient and provider cohorts and identify opportunities to reduce churn and improve retention.
• Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, and patient experience.
• Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities.
• Own analysis of supply and demand dynamics in the patient and provider marketplace, helping shift toward a more predictive model.
• Support Provider Growth in identifying where to focus onboarding efforts.
• Evaluate new initiatives and clarify what is driving impact, and what is not.
• Build and maintain the operating cadence across Patient Experience, Provider Growth & Operations, and Clinical Operations.
• Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics.
• Surface risks, identify gaps, and drive accountability across cross-functional initiatives.
• Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions.
• Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping navigate ambiguity.
• Own early-stage processes, programs, or capabilities without clear ownership.
• Build, test, and scale new initiatives, then transition them to long-term owners.
• Support hiring and org-building as the team scales.
• Take on ambiguous, high-priority problems with full ownership.

Requirements

• 5–7 years in business operations, strategy, chief of staff, or similar roles at a high-growth startup or tech company.
• Strong analytical skills with experience working directly with data, dashboards, and reporting.
• Proven ability to own metrics and operating cadence in a fast-paced environment.
• Strong prioritization and judgment in ambiguous, high-change environments.
• Experience working across multiple functions and managing cross-functional execution without direct authority.
• Excellent communication skills, including writing clear, structured memos and presentations for senior audiences.
• Highly organized, detail-oriented, and proactive in identifying problems before raised.
• Motivated by outcomes over ownership and effective in collaborative environments.

Skills

• SQL preferred or willingness to learn
• Data analysis
• Dashboarding
• Reporting
• Market analysis
• Competitive analysis
• Strategic analysis
• Operational analysis
• Supply and demand analysis
• Metrics ownership
• Operating cadence management
• Prioritization
• Judgment
• Cross-functional execution
• Communication
• Memo writing
• Presentation skills
• Organization
• Detail-orientation
• Proactiveness
• Collaboration

Experience Level

• 5-7 years

Education Level

• MBA preferred

Salary/Compensations

• $165,000—$190,000 USD

About the Company

• Fay's mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale using AI-powered infrastructure.
• Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery.
• The company offers a b2b2c business-in-a-box solution empowering dietitians, helping patients manage their health, and enabling payers to build healthier member populations.
• Fay is expanding into new areas of preventative health and wellness.
• Fay is one of the fastest-growing companies in healthtech, backed by investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.

Equal Opportunity

• Fay is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.