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About the Role
We are seeking a professional to introduce and further develop ITSM modules in ServiceNow. This role involves independently managing customer projects from requirements analysis to go-live, collaborating with an agile, interdisciplinary team, and designing and optimizing ServiceNow solutions based on customer needs. You will also conduct workshops and training sessions for end-users.
Responsibilities
- Introduction and further development of ITSM modules in ServiceNow
- Independent management of customer projects from requirements analysis to go-live
- Collaboration with an agile, interdisciplinary team
- Design and optimization of ServiceNow solutions according to customer needs
- Conducting workshops and training sessions for end-users
Requirements
- Sound experience with ServiceNow, particularly in configuring and customizing ITSM modules
- Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation)
- Strong communication skills and enjoyment of teamwork
- Very good German language skills
Skills
- ServiceNow configuration
- ServiceNow customizing
- ITSM modules
- ITIL processes
- Agile methodologies
- Customer project management
- Workshop facilitation
- User training
Location
- Remote
Work Type
- Remote
- Flexible working hours
Benefits
- 30 days of vacation per year
- Training budget for individual development opportunities
- Remote work and flexible working hours
- Highly subsidized membership in the Urban Sports Club
- Subsidy for the BVG public transport ticket
About the Company
- Exciting projects in a dynamic environment for well-known clients, combining Jira, SAP Solution Manager, and Cloud ALM
- Opportunity to further expand expertise in ALM and develop innovative solutions based on Jira, SAP Solution Manager, and Cloud ALM
- A motivated and dedicated team working together on challenging projects
- Recognized as a Kununu Top Company, offering employees more than just free coffee and fruit