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About the Role

As a Multinational Program Manager, you will build and foster long-term, profitable relationships with customers and brokers, managing your own portfolio of customers, including large relationship accounts. Your ability to strengthen and embed trusted relationships will be critical. This role involves identifying opportunities, understanding customer benefits, and offering the best solutions, acting as the go-to person for your portfolio.

Responsibilities

Build and foster long-term, profitable relationships with customers and brokers.
Manage a portfolio of customers, including large relationship accounts.
Identify opportunities and offer the best solutions to customers.
Act as the go-to person for customers and brokers within your portfolio.
Join the dots and see the bigger picture to develop a deep understanding of customer and broker needs.
Lead colleagues from across CI UK and the wider Zurich global network for the delivery of multinational programs.
Establish and lead clear structures around expectations, timelines, and delivery dates.
Provide guidance, coaching, and expertise to junior team members.
Draw on communication and project management skills to work across functions, markets, and cultures.
Implement and service programs to agreed standards, including oversight of Multinational network management.
Ensure all regulatory and compliance requirements are met.

Requirements

Experience of working with customers and brokers is essential.
Strong planning and prioritising skills.
Comfortable leading and implementing change.
Adaptable and organised to meet customer service delivery needs.
Knowledge and experience of Zurich’s Multinational proposition, global network, service capabilities, and principles of GPS are valuable but not essential.

Skills

Communication skills
Project management skills

Location

London

Work Type

Part-time
Job-share
Full-time
Hybrid

Experience Level

Senior

Salary/Compensations

Attractive compensation package depending on experience

Benefits

Excellent benefits package
12% defined non-contributory pension scheme
Annual company bonus
Private medical insurance
Option to buy up to an additional 20 days of holiday
Option to sell holiday
Range of other flexible benefits

About the Company

At Zurich we aspire to be one of the most responsible and impactful businesses in the world.
Together, we’re creating a brighter future for our customers, our people and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you.
Be part of something great.
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people.
Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness.
We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective.
We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity.
Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK.
Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Equal Opportunity

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview.
You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.