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About the Role
Define the product vision, set the strategy, and drive execution at scale for a 175+ year old financial services brand serving customers in over 30 countries. This high-impact leadership role balances long-term vision with hands-on execution, shaping core remittance experiences and building new products to meet customer needs.
Responsibilities
- Set ambitious EU product strategy, defining and owning the roadmap for best-in-class remittance products and beyond (wallets, banking, etc.), aligned with customer growth and engagement.
- Lead a team of product managers, analysts, and designers, raising the bar on product craft, data rigor, customer centricity, and problem-solving.
- Champion AI tooling within teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.
- Drive new customer growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
- Improve retention with delightful products, reducing friction and increasing clarity on pricing, merchandising, network, and delivery times.
- Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
- Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
- Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value.
Requirements
- Strategic execution at scale: A rare combination of clear, high-level vision and the discipline to deliver consistently across a complex, multi-country scope.
- Willingness to go deep into the details, remove friction, and drive high-quality outcomes at pace.
- Proven product leadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
- Customer centricity: Ability to translate insights into simple, trusted, high-performing digital experiences.
- Growth and CRO Expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics.
- Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for European customers.
Skills
- Product Vision
- Product Strategy
- Product Execution
- Customer Centricity
- Data Rigor
- Cross-functional Partnership
- Roadmap Definition
- Team Leadership
- AI Tooling
- Growth Marketing
- Funnel Optimization
- Customer Retention
- Financial Services
- Cross-border Payments
- Neo-banking
- Consumer Digital Platforms
- CRO
- Onboarding
- Localization
- Experimentation
- Funnel Analytics
- Communication
- Influencing
Location
- EU
Work Type
- Hybrid
Experience Level
- Director
- Leadership
About the Company
- EU Digital is on a mission to transform a 175+ year old loved brand into the next-generation of financial services, serving customers in 30+ countries with delightful products.
- At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
- Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments.
- Our customers inspire us to push boundaries and create services that make life easier and communities stronger.
- Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
- Join us as we go beyond and be part of a team that’s redefining what’s possible.